[Support request] How To Remove Blank Space From the Header to the First Heading

[Leo]

All of our staff are capable of helping and we will all need to see the link to your site to be able to do so.

Your cooperation is appreciated.

[Ryan]

Leo

Once again I’m not sure why you keep responding when I specifically asked for Fernando to reply. Not only that, but I’ve already supplied the URL which you seem to be the only one that doesn’t know what it is. That’s why it’s a bit annoying for random people to keep jumping in and asking ridiculous questions that I’ve already answered.

[Ryan]

Fernando

You think you can reply to my question that I asked several days ago? That would be much appreciated.

[David]

Hi Ryan,

the support team all operate during different time zones and not everyone works at the weekend, and on the very odd occasion we take a day off 🙂 . So, i can pass this topic over to Fernando for him to respond on his next shift. Or i can take a look and advise.

Let me know.

[Ryan]

David

I understand that. It’s just that whenever someone new jumps in, I feel that they don’t always read the whole thread and we end up taking 2 steps backward instead of forward.

[Tom]

Hi Ryan,

Fernando is currently away for a couple of days. We’re happy to continue to help the best we can, or we can forward this to him and he can help when he’s back.

Let us know what you prefer.

I understand it can be difficult when there are multiple team members helping, but it’s important to remember that we are indeed all trying to help as fast as we can.

Thanks!

[Ryan]

Hi Tom

Yes, please let me know if you have any suggestions to fix this issue.

[Tom]

Can you link me to a page where I can see the issue? I’ve checked a couple of times in the thread and can’t find one.

Thanks!

[Ryan]

Tom

Links attached

[Fernando]

Hi Ryan,

Sorry, I just got back from a long leave handling personal matters.

Thank you for sharing the links to the pages where the issues are evident. Would you mind providing temporary access to your site once more as well so I can take a look and investigate once more? Kindly use the Private information field for this.

Hope to hear from you soon. 🙂

[Ryan]

Hi Fernando

I would prefer if you could walk me through it so I don’t have to set up a user account.

[Fernando]

I see. Let’s try to tackle this step by step.

1. Go to Appearance > Element, and look for Elements named Global and Merge: https://share.getcloudapp.com/E0uy66Qg
2. First, select Global. Then, switch it to draft: https://share.getcloudapp.com/E0uy66QQ
3. Then, go back to Appearance > Elements, and select Merge.
4. Switch this to draft as well: https://share.getcloudapp.com/NQulEE0R

After doing these steps, kindly notify us, and we’ll see which steps are needed next to achieve the look you’re going for.

[Author]

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