- This topic has 15 replies, 3 voices, and was last updated 4 years, 4 months ago by
Leo.
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AuthorPosts
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November 7, 2021 at 4:49 am #1994598
Miles
Hi,
There’s a strong chance I’m mistaken but since the lasted update I’ve lost the ability to hide my blog title. There used to be a little dialog box in the post settings where I could hide featured image, blog title, etc but it seems to have completely disappeared any ideas?
Cheers
November 7, 2021 at 8:25 am #1994896David
StaffCustomer SupportHi there,
you should see it in the editor sidebar in the Disable Elements Metabox.
First check to make sure it hasn’t moved to the very bottom of the main editor screen.If its not there either then check for plugin conflicts by temporarily disabling all other plugins aside from GP Premium
November 8, 2021 at 10:32 am #1996278Miles
Hi David,
Unfortunately, that had no effect.
Cheers,
Mileshttps://drive.google.com/file/d/1rRaW-pUBnhe3z8a1Ju5sszw1oGuDoJrj/view?usp=sharing
November 8, 2021 at 10:48 am #1996307Leo
StaffCustomer SupportIs the Layout panel activated?
https://www.screencast.com/t/XR5tNT5YNovember 8, 2021 at 11:24 am #1996352Miles
Hey Leo,
Yes it is.
Thanks,
MilesNovember 8, 2021 at 11:29 am #1996356Leo
StaffCustomer SupportThat’s strange.
Can you disable all custom functions and plugins except GP premium and provide the dashboard access for us to take a look?
And make sure you have the admin capability.
Thanks.
November 8, 2021 at 11:34 am #1996358Miles
Hey Leo,
Apologies, I’m not clear on what you want me to do?
Miles
November 8, 2021 at 11:37 am #1996361Leo
StaffCustomer SupportI would like to take a look from the backend as I can’t see the post editor screen from the front end.
Therefore can you provide the WP dashboard access for us using the private info field?
https://docs.generatepress.com/article/using-the-premium-support-forum/#private-informationAnd please make sure all custom functions and plugins are disabled except GP premium so we can eliminate any odd conflicts.
Thanks!
November 8, 2021 at 11:45 am #1996370Miles
Ok understood thanks
November 8, 2021 at 12:02 pm #1996398Leo
StaffCustomer SupportI only see the username and password but missing the log in URL.
Please also make sure that I have the Admin role capability and not just the editor role.
Thanks.
November 8, 2021 at 12:04 pm #1996401Miles
Ahh yes that might help!
November 8, 2021 at 1:05 pm #1996460Leo
StaffCustomer SupportI just checked the post editor and do see the Disable Elements metabox:
https://www.screencast.com/t/KH36NhFwIHowever, your current post title is added manually with Kadence block so GP’s Disable Elements option won’t work:
https://www.screencast.com/t/g7aXqVh99JYou will need to manually remove them.
Let me know if this helps 🙂
November 8, 2021 at 1:19 pm #1996476Miles
Hey Leo,
This is really bizarre! I don’t see it! I’ve tried on two different browsers and it really doesn’t show for me. https://drive.google.com/file/d/1oejzMXvVu8EDw0_ffQRM_7G2Ach628pT/view?usp=sharing
November 8, 2021 at 1:48 pm #1996502Leo
StaffCustomer SupportCan you try logging in as the account you’ve created for me?
I’m assuming this is a user role capability issue:
https://wordpress.org/support/article/roles-and-capabilities/Make sure you have the admin capability.
November 9, 2021 at 10:36 am #1997638Miles
Hi Leo,
Yes this was the issue. Thanks for your help and sorry to waste your time!
Thanks,
Miles -
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