[Resolved] How to find tickets I’ve previously submitted and received resolutions for?

[Trish]

Hi,

Have searched Google, and cannot find a ticket I submitted either late last year or earlier this year. Signed into my GP account to see if my tickets are kept under a link with “My Tickets” and could not find such an option.

So, please tell me…. how do I find all of the tickets I have submitted to this forum?

Thank you in advance,
Trish

[Leo]

Hi Trish,

This should help:
https://docs.generatepress.com/article/using-the-premium-support-forum/#forum-profile

[Trish]

Hey Leo,

Thanks for trying but that provides me with my profile only, NOT my list of tickets submitted since joining the forum. The screen print on those instructions, needs updating, as the left-hand sidebar links no longer exist: https://www.awesomescreenshot.com/image/26569243?key=2dca852d9fedc5a4c485fb940e56f940

[Leo]

There hasn’t been any changes that I’m aware of.

Are you sure you are clicking on the Forum Profile button here?
https://docs.generatepress.com/wp-content/uploads/2021/05/forum-profile.png

The screenshot you’ve shown is the account page. Not the forum profile page.

You should be seeing this after clicking on the Forum Profile button:
https://www.screencast.com/t/cYzpJdiy

[Trish]

AAAAhhh… my bad Leo. I did not realize that I needed to keep clicking… found “Topics Started” and THAT is what I needed to find…

Thanks,
Trish

[Leo]

No problem 🙂

[Author]

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