Hi there,
So the Hero Image is displayed as a CSS Background Image, by default the image size is set to Cover
which means the image will fill the available space.
But if the Page Heros aspect ratio does not match the Original Image then you will have zooming in or cropping.
To fix this we can use some CSS to make sure the Page Hero has the same aspect ratio as the image.
1. We calculate the Aspect Ratio of the Image. Using Height / Width * 100 = Aspect Ratio %
For your image that is: 1441 / 2560 * 100 = 56%
2. Go to Customizer > Additonal CSS, at the very top enter a new line and add this CSS:
.page-hero {
min-height: 56vw;
}
What this is doing is to say the minimum height of the page hero must be 56% of the viewport width.
This will show 100% of the image on all screen sizes.
I assume All your images are the same size.