[Support request] How do I edit Prime Template Homepage?

Home Forums Support [Support request] How do I edit Prime Template Homepage?

Home Forums Support How do I edit Prime Template Homepage?

  • This topic has 6 replies, 3 voices, and was last updated 1 year ago by David.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • #1475894
    Akshay

    Hi

    I am using Prime Template. When I try to edit the homepage I am getting this message [/] Shortcode “Insert additional custom elements with a WordPress shortcode”. Please help.

    #1476269
    David
    Staff
    Customer Support

    Hi there,

    can you share a link to your site as that is not normal behaviour.

    #1476456
    Akshay

    Hi David

    Thanks for the reply. Here is my website link https://www.bestmom.in/

    One more request, can you please suggest how to provide spacing between links in the footer and text in the footer area.

    Thanks in advance

    #1477007
    Leo
    Staff
    Customer Support

    That’s strage. I’ve not seen that error before.

    Any chance you can disable all plugins except GP Premium and WooCommerce to eliminate conflicts from other plugins first?

    Let me know 🙂

    #1477734
    Akshay

    Hi Leo

    I tried your solution still, I am getting the same error.

    #1477882
    Akshay

    I tried everything but nothing worked. Now I am doing a fresh installation. While importing the template I am getting a 504 Error. I am trying to import Prime Template on a fresh installation. I am on SiteGround Hosting. Please help.

    #1477978
    David
    Staff
    Customer Support

    Hi there,

    504 error is a time out error.
    Make sure you have no cache/optimizer ( SG optimizer ) plugins enabled.
    Also check to make sure you don’t have cloudflare enabled on the server.

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