- This topic has 6 replies, 4 voices, and was last updated 6 years, 2 months ago by Tom.
July 18, 2014 at 3:59 am #4596Heather Wright
I’m already using the generate press theme and I purchased the addons. How do I apply them to the theme? I have the download sitting in my computer but how do I get that information to my wordpress site? I don’t have a licence key. Do I need one? When I go to customize it goes to the sales page again. I’m sure I’ve missed something simple here. Any help will be appreciated.July 18, 2014 at 5:44 am #4617Heather Wright
A new problem: I found the instructions and uploaded, activated, saved. The new plugins all show as active. All the boxes with the plugin titles are green BUT now when I click on Customize I get this message:
Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Help!July 18, 2014 at 8:58 am #4660TomLead DeveloperLead Developer
Here are the instructions:
1. Download the .zip files and save them to your computer – don’t bother unzipping them.
2. From your Dashboard, go to “Plugins > Add New”.
3. Click Upload at the top, browse and select .zip file you saved from this email.
4. Activate the plugin, if not automatically done.
To activate License Key:
1. Go to “Appearance > GeneratePress”.
2. Enter in the above license key and save your changes.
3. Once saved, click the “Activate License” button next to the license key field.
When you purchased you received license keys for each addon in your email – you can also find them by going to your account on this website.
The error you’re receiving has been happening to some users with low memory hosting – we have an update for the addon taking up too much memory (Typography) which fixes this issue, we’re just running a couple more tests before releasing the update today.
If you’d like to email me at firstname.lastname@example.org with your URL, username and password, I can apply this update for you and fix that error.
Hope this helps 🙂
TomJuly 30, 2014 at 9:58 pm #8196Andrew Duggan
I can’t find where you enter in the License Keys. I can see the section called license keys but not the license key entry field itself.July 30, 2014 at 10:13 pm #8201TomLead DeveloperLead Developer
Once the plugin is activated you should see the field.
Take a look at this video: http://www.generatepress.com/install-activate-addon/
Let me know if that doesn’t work for you.
TomAugust 1, 2014 at 10:39 am #8472Gert-Jan van Maris
The GeneratePress tab does not show up for me
Never mind the Tab showd up when i downloaded a themeAugust 1, 2014 at 10:44 am #8474
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