Home › Forums › Support › How can I share private stuff in a support request This topic has 7 replies, 3 voices, and was last updated 3 years, 11 months ago by David. Viewing 8 posts - 1 through 8 (of 8 total) Author Posts April 29, 2020 at 2:50 pm #1261961 cmw Hi there, How can I share private stuff regarding an issue I 3 of my websites with GP Premium? I need to share a video explaining the issue I have with Generate Press blocking the close button of popups and I don’t want to make it public. I tried to change the theme and close all plugins and the issue is solved by doing that. Thanks. April 29, 2020 at 3:45 pm #1262023 LeoStaff Customer Support Hi there, Any chance you can link us to the site in question to start with? You can edit the original topic and use the private URL field. See the issue live would be more helpful than a video. Let me know 🙂 April 30, 2020 at 4:13 am #1262741 cmw I edited it and I added 2 urls. PopUp close button from Elementor is not working because there is a conflict with GP Premium theme. See attached video for a better explanation. April 30, 2020 at 4:34 am #1262771 DavidStaff Customer Support Hi there, so the button ‘breaks’ when using the GeneratePress Child Theme. But it works if you’re just using the parent GeneratePress Theme. Is that correct ? April 30, 2020 at 4:41 am #1262781 cmw Yes, I have 3 websites with the same setup and it happens to me in the 3 of them, so I need to fix it. It works with Hello Theme and GP normal theme. I can provide you access to my site if you need. April 30, 2020 at 4:51 am #1262790 DavidStaff Customer Support Do you have any custom functions or CSS added to your Child Theme ? April 30, 2020 at 11:54 am #1263689 cmw Hey David, I had a few functions, so I removed one by one until I found what caused it. Thanks a lot. May 1, 2020 at 3:12 am #1264443 DavidStaff Customer Support Glad to hear that Author Posts Viewing 8 posts - 1 through 8 (of 8 total) You must be logged in to reply to this topic. Log In Username: Password: Keep me signed in Log In