[Resolved] How can I share private stuff in a support request

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  • This topic has 7 replies, 3 voices, and was last updated 1 month ago by David.
Viewing 8 posts - 1 through 8 (of 8 total)
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  • #1261961
    cmw

    Hi there,

    How can I share private stuff regarding an issue I 3 of my websites with GP Premium?

    I need to share a video explaining the issue I have with Generate Press blocking the close button of popups and I don’t want to make it public.

    I tried to change the theme and close all plugins and the issue is solved by doing that.

    Thanks.

    #1262023
    Leo
    Staff
    Customer Support

    Hi there,

    Any chance you can link us to the site in question to start with?

    You can edit the original topic and use the private URL field.

    See the issue live would be more helpful than a video.

    Let me know 🙂

    #1262741
    cmw

    I edited it and I added 2 urls.

    PopUp close button from Elementor is not working because there is a conflict with GP Premium theme.

    See attached video for a better explanation.

    #1262771
    David
    Staff
    Customer Support

    Hi there,

    so the button ‘breaks’ when using the GeneratePress Child Theme.
    But it works if you’re just using the parent GeneratePress Theme.

    Is that correct ?

    #1262781
    cmw

    Yes, I have 3 websites with the same setup and it happens to me in the 3 of them, so I need to fix it.

    It works with Hello Theme and GP normal theme.

    I can provide you access to my site if you need.

    #1262790
    David
    Staff
    Customer Support

    Do you have any custom functions or CSS added to your Child Theme ?

    #1263689
    cmw

    Hey David,

    I had a few functions, so I removed one by one until I found what caused it.

    Thanks a lot.

    #1264443
    David
    Staff
    Customer Support
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