[Support request] Home page is black and menu is not visible on mobile

[sipahi]

Hello,

During header customization I faced the following issues;

Home page is not visible normally, its black and menu is not visible.. my website is https://travelingturks.com/

Thank you

Y Sipahi

[David]

Hi there,

try disabling WP Rocket, and then clear your browser caches.

[sipahi]

Hi, Thank you. I disabled Rocket WP and Breeze as well and cleared the mobile browser (both in opera and chrome and also in another device) twice but the problem goes on 🙁

[David]

See here:

https://travelingturks.com/?nowprocket

The ?nowprocket query string disables WP Rocket on the front end.
if i do that, then i see the site displaying correctly.

[sipahi]

Yes but why the problem persists although I deactivated wp rocket complitely? Thank you.

[David]

Please note that this is not a theme related issue.

If i disable WP Rocket on the front end and it works ok then you will need to find what setting in WP Rocket is causing the issue.

If you disable the WP Rocket plugin and yet it still loads on the front end, then i would suspect that a server cache or CDN needs clearing to remove any cached WP Rocket code.

[sipahi]

Thanks a lot, I finally solved the issue with the hosting company and the menu still not visible on mobile..

[David]

Go to Customizer > Additional CSS.
Look for:

@media (max-width: 768px) {
    .main-navigation {
        display: none;
    }
}

delete that as it is hiding the navigation on mobile.

[sipahi]

Thanks a lot for your support and petiance, have a nice day!

[David]

Glad to be of help !

[Author]

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