[Resolved] Header, Menu, title does not display on the page

Home Forums Support [Resolved] Header, Menu, title does not display on the page

Home Forums Support Header, Menu, title does not display on the page

Viewing 15 posts - 1 through 15 (of 20 total)
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  • #1380772
    Nataraj

    Hi Sorry! I must have created a duplicate ticket.

    I’ve set a page to use the “default” template (instead of Elementor Canvas or Elementor Full width), default page builder container and “Content/Sidebar”. Unfortunately, I couldn’t find a way to display Page header, title, primary navigations. What am i doing wrong?

    I also tried various permutations and combinations with the customizer, but no success.

    Here is the link to the page https://creativenatureart.com/blog/

    #1380922
    Leo
    Staff
    Customer Support

    Hi there,

    Can you do this first?
    https://www.screencast.com/t/pFVbgPkIdH

    #1381010
    Nataraj

    Hey – do you think I didn’t do that before reaching out to you? I was hoping furhter clues and tricks beyond you clear cache suggestion ๐Ÿ™‚

    #1381021
    Leo
    Staff
    Customer Support

    I’m not sure if you did but disabling the caching plugin is actually better for us – it allows us to inspect the code better which is why we asked to keep them deactivated if you need to post your topic ๐Ÿ™‚

    There are two possibilities that those theme elements can be removed with GP:

    – With the disable element metabox:
    https://docs.generatepress.com/article/disable-elements-overview/

    – With a layout element:
    https://docs.generatepress.com/article/layout-element-overview/#disable-element

    If none of those applied to your case then it’s not a GP issue so I’d check with Elementor’s support.

    #1381035
    Nataraj

    If you are looking at the site ..
    1. All elements are disabled (i.e., Assigned to 404 template)
    2. WP Rocket is disabled; prior to that cache is cleared.
    Let me know if you are debugging

    #1381038
    Nataraj

    BTW – it works fine for “Post” but it doesn’t work with “Page” and “Woocommerce related pages/products”

    #1381120
    Leo
    Staff
    Customer Support

    Sorry not sure if I fully understand?

    Does the header/navigation come back if you disable Elementor on that page?

    #1381147
    Nataraj

    I just used Gutenberg editor for this page (this is a page) https://creativenatureart.com/__test_29_jul/
    No elementor. Still no luck!

    However, this is a post (https://creativenatureart.com/always-carry-your-camera-with-you/) edited using Elementor, and it works!!!!

    #1381150
    Leo
    Staff
    Customer Support

    This page here:
    https://creativenatureart.com/__test_29_jul/

    is actually using Elementor and Elementor Canvas:
    https://www.screencast.com/t/i3Uxe22PD8S

    #1381155
    Nataraj

    No, on the page layout screen I don’t see it. But I don’t know which module is loading Elementor Canvas instead of the theme default layout
    See the screenshot below.
    https://creativenatureart.com/wp-content/uploads/2020/07/Screen-Shot-2020-07-29-at-6.19.39-PM.png
    https://creativenatureart.com/wp-content/uploads/2020/07/Screen-Shot-2020-07-29-at-6.19.15-PM.png

    BTW – I wish we had a nice to upload the screenshots to this portal.

    #1381156
    Nataraj

    Let me know if you can’t access the screenshot

    #1381157
    Leo
    Staff
    Customer Support

    Maybe it’s a caching issue again as you have the caching plugin activated?

    All I can see the code on that page which is showing that Elementor/Elementor canvas is loaded:
    https://www.screencast.com/t/i3Uxe22PD8S

    There is no way that GP would activate Elementor canvas for you.

    Any chance you can check with Elementor’s support on this?

    #1381163
    Nataraj

    WP Rocket is off and cleared the cache and then tested. Still loads the canvas template.

    class=”page-template-default page page-id-26477 logged-in wp-custom-logo wp-embed-responsive theme-generatepress post-image-aligned-left slideout-enabled slideout-desktop sticky-menu-fade sticky-enabled both-sticky-menu mobile-header mobile-header-logo mobile-header-sticky woocommerce-js no-lightbox left-sidebar nav-below-header fluid-header one-container active-footer-widgets-3 nav-aligned-center header-aligned-center dropdown-hover elementor-default elementor-template-canvas elementor-kit-21271 elementor-page-10305 offside-js–init”

    #1381179
    Leo
    Staff
    Customer Support

    That case please check with their support first.

    All the HTML markup are coming from Elementor as well:
    https://www.screencast.com/t/BsVOqUGujiF

    That is not something from the default Gutenberg editor.

    #1381201
    Nataraj

    I am going to do that as well, but thanks for helping to trace the problem! I will fill you in once I found a solution.

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