- This topic has 19 replies, 2 voices, and was last updated 7 months, 1 week ago by Leo.
July 29, 2020 at 8:53 am #1380772Nataraj
Hi Sorry! I must have created a duplicate ticket.
I’ve set a page to use the “default” template (instead of Elementor Canvas or Elementor Full width), default page builder container and “Content/Sidebar”. Unfortunately, I couldn’t find a way to display Page header, title, primary navigations. What am i doing wrong?
I also tried various permutations and combinations with the customizer, but no success.
Here is the link to the page https://creativenatureart.com/blog/July 29, 2020 at 10:41 am #1380922LeoStaffCustomer SupportJuly 29, 2020 at 11:59 am #1381010Nataraj
Hey – do you think I didn’t do that before reaching out to you? I was hoping furhter clues and tricks beyond you clear cache suggestion 🙂July 29, 2020 at 12:07 pm #1381021LeoStaffCustomer Support
I’m not sure if you did but disabling the caching plugin is actually better for us – it allows us to inspect the code better which is why we asked to keep them deactivated if you need to post your topic 🙂
There are two possibilities that those theme elements can be removed with GP:
– With the disable element metabox:
– With a layout element:
If none of those applied to your case then it’s not a GP issue so I’d check with Elementor’s support.July 29, 2020 at 12:24 pm #1381035Nataraj
If you are looking at the site ..
1. All elements are disabled (i.e., Assigned to 404 template)
2. WP Rocket is disabled; prior to that cache is cleared.
Let me know if you are debuggingJuly 29, 2020 at 12:32 pm #1381038Nataraj
BTW – it works fine for “Post” but it doesn’t work with “Page” and “Woocommerce related pages/products”July 29, 2020 at 2:31 pm #1381120LeoStaffCustomer SupportJuly 29, 2020 at 3:04 pm #1381147Nataraj
I just used Gutenberg editor for this page (this is a page) https://creativenatureart.com/__test_29_jul/
No elementor. Still no luck!
However, this is a post (https://creativenatureart.com/always-carry-your-camera-with-you/) edited using Elementor, and it works!!!!July 29, 2020 at 3:14 pm #1381150LeoStaffCustomer SupportJuly 29, 2020 at 3:23 pm #1381155Nataraj
No, on the page layout screen I don’t see it. But I don’t know which module is loading Elementor Canvas instead of the theme default layout
See the screenshot below.
BTW – I wish we had a nice to upload the screenshots to this portal.July 29, 2020 at 3:24 pm #1381156Nataraj
Let me know if you can’t access the screenshotJuly 29, 2020 at 3:28 pm #1381157LeoStaffCustomer Support
Maybe it’s a caching issue again as you have the caching plugin activated?
All I can see the code on that page which is showing that Elementor/Elementor canvas is loaded:
There is no way that GP would activate Elementor canvas for you.
Any chance you can check with Elementor’s support on this?July 29, 2020 at 3:45 pm #1381163Nataraj
WP Rocket is off and cleared the cache and then tested. Still loads the canvas template.
class=”page-template-default page page-id-26477 logged-in wp-custom-logo wp-embed-responsive theme-generatepress post-image-aligned-left slideout-enabled slideout-desktop sticky-menu-fade sticky-enabled both-sticky-menu mobile-header mobile-header-logo mobile-header-sticky woocommerce-js no-lightbox left-sidebar nav-below-header fluid-header one-container active-footer-widgets-3 nav-aligned-center header-aligned-center dropdown-hover elementor-default elementor-template-canvas elementor-kit-21271 elementor-page-10305 offside-js–init”July 29, 2020 at 4:11 pm #1381179LeoStaffCustomer Support
That case please check with their support first.
All the HTML markup are coming from Elementor as well:
That is not something from the default Gutenberg editor.July 29, 2020 at 4:54 pm #1381201Nataraj
I am going to do that as well, but thanks for helping to trace the problem! I will fill you in once I found a solution.
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