Archived topic

Header issue with KeyCDN Enabler since updating to 3.0.0 / 3.0.1

6 replies · Started by Gary on October 13, 2020

Viewing posts 1–7 of 7

October 13, 2020 at 4:09 am #1486411

Hi guys,

Have an issue that's appeared on our staging site since updating to 3.0.0/3.0.1.

We use Key CDN's CDN Enabler plugin and when that is activated with the GP theme, our primary and secondary menus no longer display correctly and a "Menu" button appears.

We've disabled all plugins, tested and got the same result. We've also tried using the Twenty Twenty theme and using that seems to stop the conflict.

We've also purged the CDN etc.

Normal view -

Conflict view -

Please could you help?

October 13, 2020 at 4:10 am #1486415

I had put links to the screenshots in there but the links have been removed

October 13, 2020 at 5:24 am #1486542

Hi there,

can you try adding those image links in the Private Info field.
And if you can also provide a link to your site so we can see what the issue is.

October 13, 2020 at 5:38 am #1486570

Hi David,

Link to site is https://stage.neurolanguagecoachnetwork.com

Links to screenshots in the private info box.

October 13, 2020 at 9:59 am #1487116

Hi there,

All of the theme resources are coming back with 404 errors: https://www.screencast.com/t/1rkrlrXod

Is there any way to force the CDN to fetch the new files?

October 14, 2020 at 2:20 am #1488133

Hi Tom and David,

Thanks for your help and support - really appreciate your time.

I've had to delete the KeyCDN zone and re-install / connect the staging site. That seems to have fixed this. Thanks for the nod towards the resources getting 404 errors - that helped troubleshoot the issue.

Thanks again,

Gary

October 14, 2020 at 9:43 am #1488912

Glad you got it sorted :)

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