[Support request] Header element design not showing up.

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Viewing 15 posts - 1 through 15 (of 31 total)
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  • #875832
    Michael

    I’ve followed the “Recreating GeneratePress Page Headers with Elements (2018)” tutorial at https://www.youtube.com/watch?v=oY3FI_UEfgE, but when I look at my page nothing is there except the standard “Hello World” page.

    Help!

    Thanks much.

    #875987
    Leo
    Staff
    Customer Support

    Hi there,

    I see a few issues:

    – Currently there is no header:
    https://docs.generatepress.com/article/adding-header-logo/

    – and no navigation:
    https://docs.generatepress.com/article/navigation-location/

    – and the page hero content is also empty:
    https://docs.generatepress.com/article/header-element-overview/#content-1

    Any chance you can show me an example of what you are trying to create?

    Make sure you see these examples as well:
    https://docs.generatepress.com/article/page-hero-examples/

    Let me know 🙂

    #876386
    Michael

    Thanks, Leo.

    Lemme have a crack at it and I’ll get back to you. Sorry…it’s been a while since I did one of these things and everything has changed since the update.

    I really appreciate your help.

    Mike

    #876440
    Michael

    Hi, Leo.

    I’ve done all the stuff indicated above, but I still get nothing. I know it’s me, and there’s something I’m not doing correctly, but I’m at a loss to know what that is.

    I’m trying to recreate the look of this site page (http://www.washmarkmanson.com/about/) which is a site I started last year before the “elements” thing was introduced.

    I’ve followed the tutorial for creating a page hero, built it, added the header logos in the manner you indicated, but I still get nothing but the stock “welcome” page.

    Mike

    #876454
    Michael

    Do I create a “site header” the same way I would create any other header…in the Elements section?

    #876608
    David
    Staff
    Customer Support

    Hi there,

    first thing it looks like you need to set up your Header.
    1. Customizer > Site Identity and add your logo.
    2. It should default to the left. In case it isn’t you position it in Customizer > Layout > Header.
    3. Assign a menu to the Primary Navigation. And in Customizer > Layout > Primary Navigation set it to Float Right.

    Then in your Header Element – make sure you have some content in the Page Hero content. If you only want the image to be displayed then add a HTML comment ( it won’t show on the front end ) eg.

    <!-- page hero featured image -->

    Then make sure you add some Top and Bottom padding to Element as this gives its the height.

    #876692
    Michael

    I’ve already added the site title, tagline, logos and site icon. All show up in on the customizing tool as thought they’re there, and it shows up (albeit incorrectly) when I save the draft while in the customizer, but nothing shows up when I preview the page.

    mike

    #876697
    David
    Staff
    Customer Support

    Can you disable the Header Element you have added. By Quick Editing and saving as a Draft.

    #876701
    Michael

    Done.

    #876708
    David
    Staff
    Customer Support

    So no Logo or Menu is being output – the HTML wraps are there but no content. Which is odd…. Do you have any other plugins installed, custom functions or anything in a Hook Element?

    #876709
    Michael

    I have the following plugins installed, which are the same as on the other site that’s working fine.

    Child Theme Configurator
    Elementor
    Elementor Pro
    Google Analytics for WordPress by MonsterInsights
    GP Premium
    Jetpack by WordPress.com
    MetaSlider
    OpinMonster API
    WPForms Lite

    No custom functions or any Hook Elements.

    #876721
    David
    Staff
    Customer Support

    Can you disable the other plugins apart from GP Premium, so we can see if one of them is conflicting.

    #876722
    Michael

    Done.

    #876725
    David
    Staff
    Customer Support

    I can see a comment in the markup ‘Generated by Endurance Page Cache’ – is this a server cache ? If so can you flush that and disable it as i can’t see any changes to the site.

    #876727
    Michael

    Happy to, David. How do I do that?

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