[Support request] Header background image won't display in PC browsers but does on Mac

[Gail]

I just made my third site using GP Premium live yesterday only to discover that the header background image doesn’t display on a PC using either Chrome or Firefox. It looks fine on my Mac with Firefox or Safari. Site identity and flaoting menu appear, but not the background image. Settings are: No Repeat, Cover, Attachment.

Is there a simple solution? (I’m an experienced WordPress user and have built 4 WP websites but only use the built-in tools–no extra coding.) I looked for free or online emulators but couldn’t find anything besides mobile emulators mentioned on a Google developers page.

Thanks.

[Leo]

Hi there,

Have you fixed this? The header background image displays fine to me:
https://www.screencast.com/t/11SqxRxXk

Tested with Chrome and Firefox and on 2 devices.

Let me know 🙂

[Gail]

Was that on a PC? Any idea what might have prevented the image from displaying on a PC? That site looks (mostly) fine on a PC now, but another homepage won’t display the images on the PC. May have to submit a future query, but thanks for the quick response.

[Leo]

Yup I don’t have a Mac haha.

There shouldn’t be any reason why it doesn’t display on PC – haven’t had any other reports on this.

We are happy to take a look if you notice it again 🙂

[Author]

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