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Viewing 15 posts - 1 through 15 (of 19 total)
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  • #545170
    Tina

    I want to create a header such as this one
    https://wordpress.com/theme/dyad-2 with the addition of a top bar

    I tried several times to merge the header with the navigation following these instructions https://docs.generatepress.com/article/merging-header-navigation-content/
    and it doesn’t work. It pulls my page up, my navigation disappears as well as my logo and top bar.

    I don’t know a lot of coding but can copy/paste snippets with clear instructions.

    #545397
    Leo
    Staff
    Customer Support

    Hi there,

    Your page is under coming soon page so unfortunately I cannot see the issue.

    That instruction is for people who are using page builder so make sure you are.

    Or else you should try this: https://docs.generatepress.com/article/merging-the-page-header-site-header/

    If not then I’ll need to see the site 🙂

    #555240
    Tina

    Hi Leo. Thank you for your reply

    I still am having the same issue.

    Nothing is working. Yes, i am using a page builder (Beaver builder)
    As I mentioned I am
    following these instructions https://docs.generatepress.com/article/merging-header-navigation-content/
    and it doesn’t work.
    It pulls my page up, my navigation disappears as well as my logo and top bar.

    I was told to deactivated the section add ons with using a page builder. Would that cause an issue?

    I also disabled everything from Generate theme except for the header, top bar and footer. All the middle section was build with Beaver builder.
    I would greatly appreciated if this issue could be solved asap as my website if also ready to go live.

    #555241
    Tina

    How do you want me to show you the site?

    #555329
    Leo
    Staff
    Customer Support

    You can either disable the coming soon page for now.

    Or provide the login info here. (no one can see your site link so the info is useless for others)

    You can also use Account Issue and reference the topic link:
    https://generatepress.com/contact/

    #555684
    Tina

    I sent you all the details through Account issue with post reference number

    #555815
    Leo
    Staff
    Customer Support

    I’m getting “404 not found” in the link you provided through Account Issue.

    Can you double check?

    #555867
    Tina

    i sent you another link

    #558482
    Tina

    The Company logo is inside the header. Home page

    Where you able to access the website?

    #558552
    Leo
    Staff
    Customer Support

    Yup.

    However it doesn’t look like you’ve done the suggested method here: https://docs.generatepress.com/article/merging-header-navigation-content/

    When I go to Dashboard > Page Headers, there isn’t a page header created.

    #560157
    Leo
    Staff
    Customer Support

    Check the disable element metabox of that page:
    https://docs.generatepress.com/article/disable-elements-overview/

    Make sure the navigations and page header/featured image aren’t checked.

    Please also keep reply on here so it’s easier for me to track.

    Thanks!

    #560168
    Tina

    I verified that. The disable elements meta box for the navigations and page header/featured image isn’t checked.

    #560171
    Leo
    Staff
    Customer Support

    I checked it before my last reply and they were checked. Unless you’ve changed it now?

    #560172
    Tina

    I gave you access to my website and please correct me if Im wrong but, I thought I gave you access to the back end of my website as well..
    You should have been able to verify that without asking me to check for you.

    Just wondering…

    #560173
    Tina

    There are not checked on my end…

Viewing 15 posts - 1 through 15 (of 19 total)
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