[Support request] H refs block not reflecting customizer styling when editing

Home Forums Support H refs block not reflecting customizer styling when editing

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  • #1064309
    Bill

    Hi All, I posted earlier in the FB group

    I updated WordPress to 5.3 and GP to 1.9 this morning. Now when I insert a header H2 etc. it won’t take the styling from the Customizer. Any ideas?

    Upon further use it appears to show correctly now in preview and online post, but not when editing. When editing it does not reflect the font, size or color. Works in the end but irritating when editing.

    Thanks
    Bill

    #1064318
    Leo
    Staff
    Customer Support

    Hi there,

    Can you clear Autopimize cache and disable it so I can see the source of the code?

    Make sure to disable all other caching plugins if you are using any.

    Let me know 🙂

    #1064399
    Bill

    Cache deleted and disabled. Doing the same thing in Chrome too I primarily use Firefox

    #1064401
    Leo
    Staff
    Customer Support

    Where can I see an example of the issue?

    I’m looking at this and it seems to be working normally:
    https://www.screencast.com/t/MZINNUuZ0uhu

    #1064420
    Bill

    “Upon further use it appears to show correctly now in preview and online post, but not when editing. When editing it does not reflect the font, size or color. Works in the end but irritating when editing.”

    I’m pretty sure it originally looked like this in preview too. But not 100% sure as I was going “what in the world is going on?” But it is now working in preview. But not when editing as it used to.

    This is the edit view below

    header Image 1.png

    #1064480
    Leo
    Staff
    Customer Support

    Can you disable all plugins except GP Premium to eliminate any unknown plugin conflicts?

    Let me know 🙂

    #1064537
    Bill

    Disabled everything except for GP. No change.
    The front end page is showing correctly. And this is happening in the editor now, but it should still pass on the styles in the editor, right?

    #1064963
    Leo
    Staff
    Customer Support

    It definitely should.

    I’m not able to replicate the problem on my end.

    Can you send me the dashboard login with all plugins disabled so I can take a look?

    You can send the dashboard access using Account Issue here:
    https://generatepress.com/contact/

    Please include the following information:
    – The URL of this topic.
    – Login URL.
    – Username and password.

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