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[Resolved] GPP 1.5 Blog Customizer features not working in Posts

Home Forums Support [Resolved] GPP 1.5 Blog Customizer features not working in Posts

Home Forums Support GPP 1.5 Blog Customizer features not working in Posts

  • This topic has 11 replies, 3 voices, and was last updated 6 years ago by Leo.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • #421049
    Nick

    Hello! I have some basic posts on a site and I’m trying to remove things like the Author, but it’s not doing it. I have BLOG Add-on turned on, I am in the Customizer, checking “off” the settings, but nothing happens. The settings do fine for my Archive.

    See this:

    https://imgur.com/a/bDOSX

    What the heck am I doing wrong?

    #421077
    Leo
    Staff
    Customer Support

    Hi there,

    That’s weird. Can you link me to a single post?

    Thanks!

    #421095
    Nick
    #421111
    Leo
    Staff
    Customer Support

    Any chance you can provide admin access to the site?

    You can send it through Account Issue here: https://generatepress.com/contact/

    #421122
    Nick

    Done.

    Thanks!

    #421127
    Leo
    Staff
    Customer Support

    Was able to get it to work no problem: http://www.screencast.com/t/Ky5MwqOTi

    Can you give it another shot?

    #421132
    Nick

    Hmm I’m still seeing the username. Any clue why this might be happening?

    https://imgur.com/a/rtcnH

    #421165
    Leo
    Staff
    Customer Support

    Looks like the toggle is not working for you.

    What are you using?

    Can you try a different browser?

    #421178
    Nick

    Safari. Blog Customizer works on other sites using Safari. That said, I tried on Chrome and it worked as expected. How odd.

    #421190
    Tom
    Lead Developer
    Lead Developer

    What version of Safari? I’m not noticing any issues?

    #421212
    Nick

    The latest. It’s only happening on this one site, and not others I run. So. I dunno.

    #421247
    Leo
    Staff
    Customer Support

    I wonder if there is some sort of plugin conflict.

    Maybe test it with Safari and all other plugins disabled?

Viewing 12 posts - 1 through 12 (of 12 total)
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