[Support request] GP sites not loading

[computerati]

Hi GP Team,

I have the latest wp + gp + gp premium plugin with the license key added.

when i click on sites library – it loads the page but without thumbnails and when i click on preview it says ‘connection reset’ it displays the details page but without thumbnails

I tried pinging ‘gpsites.co’ from my vps (where the wp is hosted) but it’s not able to ping gpsites.co either.

hosting is on a linode vps.

Kind regards

[Tom]

Hi there,

It sounds like your server is blocking communication. Do you have a firewall in place where you can whitelist our IP, possibly?

Let me know 🙂

[computerati]

Hi Tom,

thank you for the reply. no there is no firewall running on my server (it’s a ubuntu 1804 vps on linode)

if i do a ping from my local mac (from my home), i get the following with request timed out:

PING gpsites.co (178.128.151.156): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3

when i ping gpsites.co from the vps:

ping gpsites.co
PING gpsites.co (178.128.151.156) 56(84) bytes of data.

it just sits there –

ufw is disabled.

Best regards

[Tom]

Hi there,

What’s your server IP? I’ll check to see if it’s banned on our end 🙂

[Author]

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