[Resolved] GP premium will not update.

Home Forums Support [Resolved] GP premium will not update.

Home Forums Support GP premium will not update.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #2390260
    Mary

    I tried to do what this said, but it did not fix the problem.

    #2390270
    Ying
    Staff
    Customer Support

    Hi Mary,

    Can you provide some more info on this issue? Is there any specific error code?

    Do you mean you’ve checked out this article? https://docs.generatepress.com/article/updating-issues/

    If so, is there any case matches your issue?

    Let me know!

    #2390445
    Jan

    I had the same problem on my client sites, re-entering the license number and saving helped. Then the update went ok.

    #2390448
    Leo
    Staff
    Customer Support

    Glad to hear ๐Ÿ™‚

    #2398765
    Mary

    Yes. I tried to do what that article said (except there was no save button). I finally found the license number (Generate press is hard to navigate, it took a while to find it) I reentered it and it updated. Thank you, Jan for the suggestion.

    #2398785
    Leo
    Staff
    Customer Support

    Here is how to find the license key: https://docs.generatepress.com/article/updating-gp-premium/#finding-your-license-key

    Glad you’ve figured it out ๐Ÿ™‚

Viewing 6 posts - 1 through 6 (of 6 total)
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