- This topic has 10 replies, 4 voices, and was last updated 3 years, 1 month ago by Leo.
August 6, 2017 at 12:42 am #360427Anita
I have just purchased Premium today. It won’t let me activate, it keeps saying ‘GP Premium 1.3.1 – Not activated” after I enter the licence key. I contacted my hosting as suggested and they have replied back saying:
‘We have already allowed outgoing connection forgeneratepress.com. Please contact plugin provider and ask them to look into this.’
How can I activate the plugin I purchased?
AnitaGP Premium 1.3.1August 6, 2017 at 12:49 am #360429TomLead DeveloperLead Developer
Sounds like you’re trying to activate the license key – that’s only so you get updates through your Dashboard. So you can already use the actual plugin settings.
However, updates through the Dashboard are good to have. Are you getting a specific error when you enter your license key and hit Update?August 6, 2017 at 4:40 pm #360755Anita
Thanks for your prompt reply!
When I type the licence key into Appearance > GeneratePress > Customize > Updates and hit the Update key it says:
GP Premium 1.3.1 – Not activated
How do I get updates through the Dashboard?
AnitaAugust 6, 2017 at 7:22 pm #360775TomLead DeveloperLead Developer
You should just have to paste the license key from your account into that field.
When you hit the Update button, there should be a message at the top of the page. It should either say your key has been activated, or it should give you a red message telling you why it wasn’t activated. Are you not seeing any messages?August 6, 2017 at 7:47 pm #360788Anita
I have put the license key from my account into that field.
It just says – GP Premium 1.3.1 – Not activated.
‘Not activated’ is in red text. It just sits there and won’t update after I hit the Update buttonAugust 6, 2017 at 7:48 pm #360791TomLead DeveloperLead DeveloperAugust 6, 2017 at 10:15 pm #360827LeoStaffCustomer SupportAugust 6, 2017 at 10:30 pm #360833Anita
Wow that’s a miracle! You must have the magic touch lol.
Thanks so much Tom 🙂August 6, 2017 at 10:43 pm #360835LeoStaffCustomer SupportMarch 12, 2018 at 6:58 am #517850Alan
I’ve got this message after I type in the license key.
“cURL error 28: connect() timed out!”
please tell me what can I do for the next step?March 12, 2018 at 8:32 am #517915
- You must be logged in to reply to this topic.