- This topic has 7 replies, 3 voices, and was last updated 5 years ago by Tom.
November 29, 2015 at 11:48 am #156528Barbara Lougheed
When I tried to update the plug-in today, I got an error message and the plug-in disappeared from the list. Here’e the error message:
The plugin gp-premium/gp-premium.php has been deactivated due to an error: Plugin file does not exist.
Host says there’s nothing in the error log, but they deleted the file, and I reinstalled my original zip file. When I tried to update again, got the same error message. The file is not in my list for me to deactivate and delete. How do I fix this? BTW, this is the second time this has happened on this site. Oddly, I have GP Premium installed and working on 3 other sites–those update just fine. HELP!November 29, 2015 at 11:50 am #156530TomLead DeveloperLead Developer
Your host couldn’t find any errors?
The fact that it’s working on your 3 other sites tells me it might have something to do with the server permissions of the problem site.
If the plugin file doesn’t exist, that means it’s not being uploaded on update, which is usually a permissions thing.
Let me know 🙂November 29, 2015 at 12:24 pm #156536Barbara Lougheed
“server permissions of the problem site”
I understand what this means in theory, and I think you’re telling me to call my host. But what exactly do I say? Can you tell me specifically what I need to tell them to look for and change? Or is this something I can change myself? Thanks.November 29, 2015 at 12:30 pm #156537rex wickham
I’m seeing this error too.
You have version 1.2.74 installed. Update to 1.2.76. View version 1.2.76 details.
Compatibility with WordPress 4.3.1: Unknown
Updating Plugin GP Premium (1/1)
Downloading update from …
An error occurred while updating GP Premium: Download failed. Unauthorized
In the GP setting screen I have ticks on the email address and the Updates sectionNovember 29, 2015 at 12:32 pm #156538TomLead DeveloperLead Developer
Barbara – ask them to make sure WordPress has permission to add/remove/change files on the server. That error tells me it’s allowed to remove files, but something is stopping it from re-adding the new ones.November 29, 2015 at 12:35 pm #156542rex wickham
This site had moved from a temporary url to another along the way.November 29, 2015 at 6:53 pm #156626Barbara Lougheed
Well, my host didn’t change any permissions, just restored GP Premium to my plug-in list, and then when I hit update, this time it worked! Puzzled but pleased.November 29, 2015 at 6:55 pm #156627
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