[Resolved] GP Premium Typography add-on

[Emilie]

Hi,

I’ve updated both GP theme and Premium add-ons and since then it’s impossible to access the Appearance / Personalize menu.
It opens a white page and stays frozen on “Charging…”.
I’ve deactivated all the other plug-ins installed but no change.
I’ve then deactivated all the GP add-ons one by one, and it worked again.
Then i reactivated them individually, to finally realize that the “Typography” add-on was the one which made the Personalize page impossible to load.

And idea on how to fix that?

Thanks
Emilie

[Tom]

Hi Emilie,

What version of WordPress are you using?
GP?
GP Premium?

Let me know 🙂

[Emilie]

Thanks for your quick answer, here are the informations:

WP 4.6.1 (FR)
GP 1.3.40
GP Premium 1.2.91

[Tom]

All latest versions – good.

Using Chrome, open the Customizer and right click in the body – then choose “Inspect”.

In the “Console” tab, are there any red errors?

[Emilie]

Here is the error:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)

[Tom]

Getting closer – do you have access to the error_log file on your server? If you’re not sure, give your hosting a call and they’ll point you to it. It will give us a more specific error so we can know 100% what’s going on.

[Emilie]

Yes, here is the error log content:

[09-Nov-2016 10:01:00 UTC] PHP Fatal error: Cannot redeclare generate_sanitize_typography() (previously declared in /srv/data/web/vhosts/www.mysite.fr/htdocs/wp-content/plugins/gp-premium/typography/functions/functions.php:1825) in /srv/data/web/vhosts/www.mysite.fr/htdocs/wp-content/themes/generatepress/inc/sanitize.php on line 61

Thanks
Emilie

[Tom]

That means you’re not actually using GP 1.3.40.

Go to “Appearance > Themes” and there should be a GeneratePress update available.

[Emilie]

I’ve updated to the last version, now the Cutsomize page opens, i have the “You are customizing…” header but the add-ons sub-menus don’t appear, and in the main frame, i don’t see the website.
I have deactivated all other plugins.
The Console tab in Chrome don’t show any red error, just that line :
http://mysite.fr/wp-admin/load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,customize-controls,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,&load%5B%5D=jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,jquery-ui-sli&load%5B%5D=der,utils,plupload&ver=4.6.1

Thanks!

[Tom]

Anything new in your error_log?

[Emilie]

No, nothing…
I’m at the very beginning of this site development, do you think that erasing everything and start again from scratch could help?

Thanks
Emilie

[Tom]

Any chance you can send me temporary admin login info so I can take a look?: https://generatepress.com/contact/

[Author]

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