- This topic has 11 replies, 2 voices, and was last updated 5 years ago by Tom.
November 8, 2016 at 8:06 am #242631Emilie
I’ve updated both GP theme and Premium add-ons and since then it’s impossible to access the Appearance / Personalize menu.
It opens a white page and stays frozen on “Charging…”.
I’ve deactivated all the other plug-ins installed but no change.
I’ve then deactivated all the GP add-ons one by one, and it worked again.
Then i reactivated them individually, to finally realize that the “Typography” add-on was the one which made the Personalize page impossible to load.
And idea on how to fix that?
EmilieNovember 8, 2016 at 10:03 am #242667TomLead DeveloperLead DeveloperNovember 8, 2016 at 10:20 am #242672Emilie
Thanks for your quick answer, here are the informations:
WP 4.6.1 (FR)
GP Premium 1.2.91November 8, 2016 at 10:38 am #242674TomLead DeveloperLead Developer
All latest versions – good.
Using Chrome, open the Customizer and right click in the body – then choose “Inspect”.
In the “Console” tab, are there any red errors?November 8, 2016 at 1:21 pm #242712Emilie
Here is the error:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)November 8, 2016 at 1:42 pm #242713TomLead DeveloperLead Developer
Getting closer – do you have access to the error_log file on your server? If you’re not sure, give your hosting a call and they’ll point you to it. It will give us a more specific error so we can know 100% what’s going on.November 9, 2016 at 3:03 am #242820Emilie
Yes, here is the error log content:
[09-Nov-2016 10:01:00 UTC] PHP Fatal error: Cannot redeclare generate_sanitize_typography() (previously declared in /srv/data/web/vhosts/www.mysite.fr/htdocs/wp-content/plugins/gp-premium/typography/functions/functions.php:1825) in /srv/data/web/vhosts/www.mysite.fr/htdocs/wp-content/themes/generatepress/inc/sanitize.php on line 61
EmilieNovember 9, 2016 at 10:29 am #242979TomLead DeveloperLead Developer
That means you’re not actually using GP 1.3.40.
Go to “Appearance > Themes” and there should be a GeneratePress update available.November 10, 2016 at 10:05 am #243311Emilie
I’ve updated to the last version, now the Cutsomize page opens, i have the “You are customizing…” header but the add-ons sub-menus don’t appear, and in the main frame, i don’t see the website.
I have deactivated all other plugins.
The Console tab in Chrome don’t show any red error, just that line :
Thanks!November 10, 2016 at 10:06 am #243313TomLead DeveloperLead DeveloperNovember 10, 2016 at 1:19 pm #243378Emilie
I’m at the very beginning of this site development, do you think that erasing everything and start again from scratch could help?
EmilieNovember 10, 2016 at 4:06 pm #243383TomLead DeveloperLead Developer
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