Archived topic
GP Premium Typography add-on
11 replies · Started by Emilie on November 8, 2016
Hi,
I've updated both GP theme and Premium add-ons and since then it's impossible to access the Appearance / Personalize menu.
It opens a white page and stays frozen on "Charging...".
I've deactivated all the other plug-ins installed but no change.
I've then deactivated all the GP add-ons one by one, and it worked again.
Then i reactivated them individually, to finally realize that the "Typography" add-on was the one which made the Personalize page impossible to load.
And idea on how to fix that?
Thanks
Emilie
Hi Emilie,
What version of WordPress are you using?
GP?
GP Premium?
Let me know :)
Thanks for your quick answer, here are the informations:
WP 4.6.1 (FR)
GP 1.3.40
GP Premium 1.2.91
All latest versions - good.
Using Chrome, open the Customizer and right click in the body - then choose "Inspect".
In the "Console" tab, are there any red errors?
Here is the error:
Failed to load resource: the server responded with a status of 500 (Internal Server Error)
Getting closer - do you have access to the error_log file on your server? If you're not sure, give your hosting a call and they'll point you to it. It will give us a more specific error so we can know 100% what's going on.
Yes, here is the error log content:
[09-Nov-2016 10:01:00 UTC] PHP Fatal error: Cannot redeclare generate_sanitize_typography() (previously declared in /srv/data/web/vhosts/www.mysite.fr/htdocs/wp-content/plugins/gp-premium/typography/functions/functions.php:1825) in /srv/data/web/vhosts/www.mysite.fr/htdocs/wp-content/themes/generatepress/inc/sanitize.php on line 61
Thanks
Emilie
That means you're not actually using GP 1.3.40.
Go to "Appearance > Themes" and there should be a GeneratePress update available.
I've updated to the last version, now the Cutsomize page opens, i have the "You are customizing..." header but the add-ons sub-menus don't appear, and in the main frame, i don't see the website.
I have deactivated all other plugins.
The Console tab in Chrome don't show any red error, just that line :
http://mysite.fr/wp-admin/load-scripts.php?c=1&load%5B%5D=jquery-core,jquery-migrate,underscore,customize-base,wp-a11y,customize-controls,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,&load%5B%5D=jquery-ui-sortable,jquery-ui-draggable,jquery-ui-droppable,wp-ajax-response,jquery-color,wp-lists,postbox,nav-menu,jquery-ui-sli&load%5B%5D=der,utils,plupload&ver=4.6.1
Thanks!
Anything new in your error_log?
No, nothing...
I'm at the very beginning of this site development, do you think that erasing everything and start again from scratch could help?
Thanks
Emilie
Any chance you can send me temporary admin login info so I can take a look?: https://generatepress.com/contact/
