[Support request] GP Premium Serial Issue on Sub-Domain

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  • #302920
    James

    I have repeatedly tried to load, unload, and activate my GP Premium Serial# on a WordPress site that is a sub-domain of mine and cannot get it to Activate. I have added this URL to the list of “Authorized” sites in my Manage Licenses area. It works fine on my Primary Domain (http://downrangeopns.com), but won’t work on my Sub-Doamin (http://downrangeopns.com/support/).

    My host has been working with me to resolve this issue and have upgraded my server PHP with cURL. Without success!

    Please help, I’m against a clock!

    GeneratePress 1.3.46
    GP Premium 1.2.96
    #303027
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Adding the license key simply allows for updates through the Dashboard, so there’s no huge rush there – you can still use premium without any issues.

    Are you getting a specific error when trying to activate?

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