[Support request] GP Premium Plugin issue

[Patricia]

Hi there,

our site https://www.longevity120.health inner pages (ex: https://www.longevity120.health/best-immune-system-boosters/) has an error and its affecting the page layout. when I checked the error was from GP Premium plugin https://prnt.sc/NKdMiqk3BbGU https://prnt.sc/Ixcbpj8HyuAL

i have provided logins to the admin area.

can you check please thanks

[Ying]

Hi there,

Is this post the only one that’s having the issue?
Can you disable all plugins except GP premium and switch to the parent theme to test?

Let me know!

[Patricia]

Hi,

all the post and all pages except the home page.

[Leo]

Hi Patricia,

The screenshot you’ve provided above suggested that it’s an issue with the Elements module:
https://prnt.sc/NKdMiqk3BbGU

However, the module itself cannot cause an issue like this so I’d assume it’s one of the many elements you’ve added:
https://www.screencast.com/t/jS6BSpuF3x

Can you disable each of the elements one by one (Quick edit > Draft) and identify the problematic one?

This isn’t something we can do for you.

Let me know 🙂

Documentation: http://docs.generatepress.com/
Adding CSS: http://docs.generatepress.com/article/adding-css/

[Patricia]

Hi Leo,

we have been using these elements since 2021 and not have problems with it since until now. https://prnt.sc/J0A5pZA1wd_M

[Fernando]

Hi Patricia,

Inherently, Hooks Elements shouldn’t cause this.

I tried viewing some of your hooks and found that you have shortcodes from other plugins there.

What you can do, as suggested by Leo, is to set your hook elements to draft one by one, and see if one of these could be causing the issue. Perhaps the shortcode added previously for a plugin isn’t working anymore. We’ll need to check that to be sure.

[Patricia]

Hi Fernando,

yes I have tried setting to draft one by one but still didnt fix the issue.

[Fernando]

I see. Do you have a staging site? If not, can you set up one? Then, can you try disabling all custom code, hooks, and plugins (aside for GP plugins) at the same time there?

[Author]

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