- This topic has 8 replies, 2 voices, and was last updated 1 year, 6 months ago by Leo.
January 2, 2020 at 9:34 am #1120090Pericles
I’m trying to upload the premuium package to the generate press theme and I am getting this message. I’m saving the link as like the instructions read. Could you advise me what I need to do or not do in order to make this work please? Thank you.
Unpacking the package…
Installing the plugin…
Could not create directory. /home/shepgakn/public_html/wp-content/plugins/gp-premium/
Plugin installation failed.
Return to Plugin InstallerJanuary 2, 2020 at 9:40 am #1120094LeoStaffCustomer Support
This error usually occurs during updating only and no initial install.
Can you try the couple solutions here?
Let me know 🙂January 2, 2020 at 9:59 am #1120109Pericles
Hi Leo.I don’t see the license key field on the right. Where else would it be located?
PericlesJanuary 2, 2020 at 10:22 am #1120141Pericles
Hi Leo. I did the following:
I clicked accounts
then under purchase history I clicked view licenses
then I clicked manage sites
then I typed in the URL of my website http://www.shepherdais.com
Then I clicked add site
When I go back to the dashboard there isn’t anywhere to add the key.
Updates can only process if your license key is activated.
“To activate your license key, go to Appearance > GeneratePress in your Dashboard, and add it into the license key field on the right.”
I did go here but that field is not there.
Could you assist me in how I locate that field or what I am doing wrong please?
PericlesJanuary 2, 2020 at 10:32 am #1120157LeoStaffCustomer Support
I think you are looking at the wrong section of the article.
Can you check the two possible solutions under Could not copy file of the article?
Let me know 🙂January 2, 2020 at 10:46 am #1120168Pericles
Hi Leo. Dang it
I tried uploading that Easy theme plugin and I got this message:
Installation failed: Could not create directory.
What do I do now? I’m sorry for the hassle.
PericelsJanuary 2, 2020 at 10:49 am #1120169LeoStaffCustomer Support
Hmm it sounds like a server issue now.
Try solution #2 in that section:
https://docs.generatepress.com/article/updating-issues/#could-not-copy-fileJanuary 2, 2020 at 10:56 am #1120176Pericles
Hi Leo. When I was setting up the CPanel at name cheap I had gone to files manager, the html folder and had changed the plugin folder’s name to plugins1 instead of plugins. When I changed it back from a you tube video I saw then the plugin worked. Now I see the license key where I will add it into . Thank you for the help.
PericlesJanuary 2, 2020 at 10:59 am #1120182
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