GP Premium not loading to generate press theme

Hi there,

This error usually occurs during updating only and no initial install.

Can you try the couple solutions here?
https://docs.generatepress.com/article/updating-issues/#could-not-copy-file

Let me know :)

Hi Leo.I don't see the license key field on the right. Where else would it be located?

Pericles

Hi Leo. I did the following:

I clicked accounts
then downloads
then under purchase history I clicked view licenses
then I clicked manage sites
then I typed in the URL of my website http://www.shepherdais.com
Then I clicked add site

When I go back to the dashboard there isn't anywhere to add the key.

Updates can only process if your license key is activated.

"To activate your license key, go to Appearance > GeneratePress in your Dashboard, and add it into the license key field on the right."

I did go here but that field is not there.

Could you assist me in how I locate that field or what I am doing wrong please?

Thank you,

Pericles

I think you are looking at the wrong section of the article.

Can you check the two possible solutions under Could not copy file of the article?
https://docs.generatepress.com/article/updating-issues/#could-not-copy-file

Let me know :)

Hi Leo. Dang it

I tried uploading that Easy theme plugin and I got this message:

Installation failed: Could not create directory.

What do I do now? I'm sorry for the hassle.

Pericels

Hmm it sounds like a server issue now.

Try solution #2 in that section:
https://docs.generatepress.com/article/updating-issues/#could-not-copy-file

Hi Leo. When I was setting up the CPanel at name cheap I had gone to files manager, the html folder and had changed the plugin folder's name to plugins1 instead of plugins. When I changed it back from a you tube video I saw then the plugin worked. Now I see the license key where I will add it into . Thank you for the help.

Pericles

Glad you were able to figure out!