[Resolved] GP Premium – not all add-ons will activate

[Jason Forbus]

Installed GP Premium per instructions. Activated email & enabled updates. All add-ons will activate except four: Page Header, Copyright, Blog, and Spacing. Those four will not activate, no matter how many times I click on them.

Deactivated, deleted, clicked purge varnish, and reinstalled—hoping to install fresh. However, navigating to Appearance | GeneratePress revealed that the add-ons were in the same state of activation/deactivation as they were before I “deleted” them.

Thanks for any help. Feeling buyer’s remorse.

Screenshot attached.

[Tom]

Hi Jason,

Haven’t ran into that one before.

Would you be willing to send me temporary admin login details so I can take a look at what’s happening?

If so, you can send it to support@generatepress.com.

Let me know – we’ll get it sorted out! 🙂

[Tom]

This was a server issue. “Memcache” was restarted on the server and the issue went away.

Thanks!

[Author]

Posts