[Resolved] GP Premium – not all add-ons will activate

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  • #103904
    Jason Forbus

    Installed GP Premium per instructions. Activated email & enabled updates. All add-ons will activate except four: Page Header, Copyright, Blog, and Spacing. Those four will not activate, no matter how many times I click on them.

    Deactivated, deleted, clicked purge varnish, and reinstalled—hoping to install fresh. However, navigating to Appearance | GeneratePress revealed that the add-ons were in the same state of activation/deactivation as they were before I “deleted” them.

    Thanks for any help. Feeling buyer’s remorse.

    Screenshot attached.
    screenshot showing which add-ons not activated

    #103907
    Tom
    Lead Developer
    Lead Developer

    Hi Jason,

    Haven’t ran into that one before.

    Would you be willing to send me temporary admin login details so I can take a look at what’s happening?

    If so, you can send it to support@generatepress.com.

    Let me know – we’ll get it sorted out! 🙂

    #104204
    Tom
    Lead Developer
    Lead Developer

    This was a server issue. “Memcache” was restarted on the server and the issue went away.

    Thanks!

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