Archived topic
GP Premium is not working
9 replies · Started by Dilshad on April 6, 2023
Hi GeneratePress support team,
This is quite unusual. GP Premium has suddenly stopped working. When attempting to add new content, such as a heading, it appears correctly in the frontend preview for older pages, but not for new ones. I created a new page and attempted to add a heading, but it does not appear in the frontend. However, after deactivating GP Premium, everything is functioning properly. In this way i was troubleshoot it . Please troubleshoot it and let me know what's the actual problem
see the attached files
in editor view
https://ibb.co/3c356P0
front end view
https://ibb.co/pZTQTxH
Hi Dilshad,
For reference, can you provide the link to where we can observe this issue?
You may use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information
can you send me your email address? I will add you as a temporary user in a website
Please share the username and password here once the user is created.
I have added a login url in the private information field. Please resolve this issue as soon as possible
Thank you
Thank you! Can you share the link to the page you shared in your screenshot as well?
Hi there,
you have an Element in Appearance > Elements titled: Featured imaged
Edit that and delete the Post Featured Image block, WP 6.2 introduced a "bug" - when that block is added outside the loop it breaks the content.
For reference the bug has been reported here:
https://core.trac.wordpress.org/ticket/58027
Once that block is deleted - in its place add a GenerateBlocks Image Block, and set its Dynamic Data to show the Featured Image.
Issue was resolved..
Thank you
You're welcome
