- This topic has 10 replies, 4 voices, and was last updated 3 years, 2 months ago by Leo.
July 20, 2018 at 8:10 am #628418jeff
my site will not update plugin and i cannot find zip file to force update. this is the 2nd time i have requested help with this issue.
if i need to pay more for 1.7 let me know
jeffGP Premium 1.6.2July 20, 2018 at 8:19 am #628422DavidStaffCustomer Support
Hi Jeff, i see Tom’s previously reply which was regarding an error when updating? Did you get any more info on that?
The update should come through once caches are cleared which can take some time, and yes as mentioned, other plugins have been noted to block the updates.
Another thing to try is spamming the Check for updates button in the Dashboard > Updates.
Let me know.July 20, 2018 at 8:22 am #628423jeffJuly 20, 2018 at 8:44 am #628444jeff
i run WP Cache. do you think i can get a link to download the zip file.July 20, 2018 at 9:11 am #628467TomLead DeveloperLead Developer
Let me know 🙂July 20, 2018 at 9:16 am #628472jeff
Can you please provide me with a link to the .zip file for 1.7 beta.3
i can only download 1.6.2 from my account page
if i search for the plugin in wordpress you (GP Premium) does not come up
also, not sure what “spamming the Check for updates button” means
PLEASE JUST PROVIDE ME WITH LINK TO PLUG-IN ZIPJuly 20, 2018 at 9:19 am #628473TomLead DeveloperLead Developer
Unfortunately our system doesn’t have the ability to download the .zip for beta files yet.
Feel free to shoot us an email and I’ll send it over: https://generatepress.com/contact
Regardless, you’ll want to follow the instructions I sent you, or you won’t receive GPP updates (regardless of whether they’re beta or not).July 29, 2018 at 8:48 am #635316jeff
FYI, just started installing 4 new WP sites, installed GP theme first, see plugin list on attached and error for plug-in update.
originally I was working a site that had a lot of activated and deactivated plugins and I thought that was why i was getting the error. seems it is something else as there are really no plugins on this siteJuly 29, 2018 at 9:00 am #635329LeoStaffCustomer Support
Should be the same issue here:
https://generatepress.com/forums/topic/gp-premium-1-7-beta-3/#post-628467July 29, 2018 at 3:18 pm #635527jeff
Far from a show-stopper.
Generate Press is an excellent product and your support response is excellentJuly 29, 2018 at 8:08 pm #635650
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