[Support request] Google Font url malformed

[Fernando]

I tried logging in but it says the username provided isn’t registered. Can you check if the username provided is correct?

[Andrew]

Ah… Sorry Fernando – I had to roll back to yesterdays backup and lost the User. Please try now. Same login 🙂

[Fernando]

Can you try setting the Block Elements set to display on the Front Page to draft temporarily? Then, check if the “generateblocks-google-fonts-css” will still appear.

[Andrew]

Thanks Fernando. I’ve disabled all elements on this test page…
https://andrewv44.sg-host.com/test/
Problem persists.

[Fernando]

This is odd. This is the first time we’ve encountered this as well I believe. GenerateBlocks will only load Google fonts if it detects that one of its blocks is set to use it. I’m thinking it’s because of your Server or some sort of caching.

To test, can you set a font for a GB Block? Let’s see first if it will show up.

[Andrew]

Thanks Fernando. I’ve purged and disabled the server cache, added a second block calling Roboto and it has appended Roboto to the broken url query.

[Fernando]

Can you keep Roboto added so I can check as well? Leave non-GP plugins disabled too for now.

[Andrew]

Sure, done.

Please let me know when I can re-activate other plugins.

[Fernando]

Thank you! You can re-enable them now.

Can you backup your site and try deleting and re-downloading + reinstalling GB + GB Pro?

If this doesn’t work, can you open a new ticket here: https://generate.support/

Mention that we already tried disabling all plugins.

[Author]

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