[Support request] Get a message from wordpress ' Your Site is Experiencing a Technical Issue'

[Austin]

I’d really appreciate any help you could give on the following error which appears in my wc-logs with prefix fatal-errors-*. and is also reported via wordpress 5.2.2 automated email.

An error of type E_ERROR was caused in line 544 of the file /var/www/html/wp-content/plugins/gp-premium/woocommerce/functions/functions.php. Error message: Uncaught Error: Call to a member function is_empty() on null in /var/www/html/wp-content/plugins/gp-premium/woocommerce/functions/functions.php:544
Stack trace:
#0 /var/www/html/wp-includes/class-wp-hook.php(286): generatepress_wc_mobile_cart_link(”)
#1 /var/www/html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#2 /var/www/html/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
#3 /var/www/html/wp-content/themes/generatepress/inc/structure/navigation.php(31): do_action(‘generate_inside…’)
#4 /var/www/html/wp-content/themes/generatepress/inc/structure/navigation.php(106): generate_navigation_position()
#5 /var/www/html/wp-includes/class-wp-hook.php(286): generate_add_navigation_after_header(”)
#6 /var/www/html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
#7 /var/www/html/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
#8 /var/www/html/wp-content/themes/generatepress-child/header.php(43): do_action(‘generate_after_…’)
#9 /var/www/html/wp-inc

[Tom]

Hi there,

I think you’re using a very old version of PHP which is no longer supported (and is vulnerable to hackers).

Can you contact your host and ask them to upgrade you to PHP 7?

Let me know 🙂

[Fermin Perez]

Hi I need help after WP update to version 5.2 I star to get an issue
I received an email from WordPress:
PHP Version is 7.2
An error of type E_ERROR was caused in line 1235 of the file /home/gpguttersllc/public_html/wp-content/plugins/gp-premium/colors/functions/functions.php. Error message: Allowed memory size of 41943040 bytes exhausted (tried to allocate 20480 bytes)

[Tom]

Hi there,

This should help: https://docs.generatepress.com/article/increasing-php-memory-limit/

[Austin]

hi Tom using php -v I get
PHP 7.2.16-1+ubuntu18.04.1+deb.sury.org+1 (cli) (built: Mar 7 2019 20:23:29) ( NTS )

[Tom]

What version of WooCommerce are you using? Can you make sure it’s the latest?

[Austin]

I am using woocommerce version3.6.2

[Tom]

Hmm, there must be something else conflicting.

For example, all of our Site Library sites are running WP 5.2 along with WooCommerce 3.6.2:
https://gpsites.co/seller
https://gpsites.co/target
https://gpsites.co/merch
https://gpsites.co/prime

Can you try deactivating your other plugins one by one to check for a conflict?

[Austin]

Hi Tom Ok I can do this. It only seems to happen intermittently. There doesnt seem to be any malfunction in the actual app that I can see when ordering a product

[Austin]

Hi Tom.
I checked out where this was happening in the error logs . It is when a user enters https://www.xxxx.com/wp-admin/ .Deactivating GP premium returns a 404 oops not found page to the user. Activating GP premium returns a ‘this site is experiencing technical difficulties’ and the fatal error is logged in wc-logs. I have deactivated GP premium for now.

[Tom]

I’m not sure I understand. What happens if you go to yoursite.com/wp-admin with GP Premium activated? An error?

[Austin]

If I activate GP Premium and go to mysite.com/wp-admin I get an error

[Tom]

Hmm, I see. And that’s the error you shared earlier? Strange, because the line it’s complaining about doesn’t exist in wp-admin.

Can you try re-installing GP Premium?

[Austin]

Hi
I reinstalled GP premium 1.8.2. I am getting the same error when I activate GP premium.

[Tom]

Can you send me temporary admin login details, possibly?: https://generatepress.com/contact

[Author]

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