[Resolved] generatepress + elementor = gray outs instead of images

[Russell]

Hi Tom,

I just added my first user to my site. When I logged in using the new user’s credentials as a test, instead of the different images, I found greyed out boxes. Header, sections, even in elementor’s slider section.

In building the site on a localhost, and at the web address (using an admin login credentials) all images came through just fine.

I’m guessing it’s one of two things:
1) the new user’s role is set to ‘none’.
2) I caught how you said gp’s section option can’t be used with elementor » I checked and I had gap’s section option selected, so I unselected it » saved + empty cache » didn’t work…So, is it some other gp sector I’m missing?

*PS. a couple of weeks back you were in looking at the site » then I had your role as ‘subscriber’…your credentials remain the same.

[Tom]

Hi there,

Can you show me a screenshot of what you’re seeing?

Are those images added using Elementor?

So your admin account can see the images, and the other account can’t?

[Russell]

Hi Tom,

The following also sent via email:

Can you show me a screenshot of what you’re seeing?

» yes see attached ‘no images’ pdf » images presented in order from login and then from top to bottom of screen

Are those images added using Elementor?

» yes.
» for additional context I’ve attached a section pdf (‘generatepress settings’) to show you the gp settings

So your admin account can see the images, and the other account can’t?

» That is correct » now confirmed with two other accounts
» account #1 has no role assigned
» account #2 has subscriber role assigned

[Tom]

Have you checked with Elementor support as it’s their plugin providing the images/content?

[Russell]

Yes. your previous response gave me a Homer Simpson “Dugh!” moment. So I made a inquiry that is pending. I’ll revert when I hear back.

[Tom]

Sounds good 🙂

[Russell]

Hi Tom,

∞ the image not showing problem has been resolved

∞ the problem occurred when I used themes backupbuddy app to migrate from a localhost to my .com address.

∞ while waiting to here back from the elmentor folk, I found their article on ‘replace url’ feature.

∞ I tried it and it worked

Thanks again for your help

[Tom]

Great to hear 🙂

[Author]

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