[Resolved] generatepress + elementor = gray outs instead of images

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • #344201
    Russell

    Hi Tom,

    I just added my first user to my site. When I logged in using the new user’s credentials as a test, instead of the different images, I found greyed out boxes. Header, sections, even in elementor’s slider section.

    In building the site on a localhost, and at the web address (using an admin login credentials) all images came through just fine.

    I’m guessing it’s one of two things:
    1) the new user’s role is set to ‘none’.
    2) I caught how you said gp’s section option can’t be used with elementor » I checked and I had gap’s section option selected, so I unselected it » saved + empty cache » didn’t work…So, is it some other gp sector I’m missing?

    *PS. a couple of weeks back you were in looking at the site » then I had your role as ‘subscriber’…your credentials remain the same.

    GP Premium 1.3.1
    #344304
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    Can you show me a screenshot of what you’re seeing?

    Are those images added using Elementor?

    So your admin account can see the images, and the other account can’t?

    #344486
    Russell

    Hi Tom,

    The following also sent via email:

    Can you show me a screenshot of what you’re seeing?

    » yes see attached ‘no images’ pdf » images presented in order from login and then from top to bottom of screen

    Are those images added using Elementor?

    » yes.
    » for additional context I’ve attached a section pdf (‘generatepress settings’) to show you the gp settings

    So your admin account can see the images, and the other account can’t?

    » That is correct » now confirmed with two other accounts
    » account #1 has no role assigned
    » account #2 has subscriber role assigned

    #344544
    Tom
    Lead Developer
    Lead Developer

    Have you checked with Elementor support as it’s their plugin providing the images/content?

    #344753
    Russell

    Yes. your previous response gave me a Homer Simpson “Dugh!” moment. So I made a inquiry that is pending. I’ll revert when I hear back.

    #344820
    Tom
    Lead Developer
    Lead Developer
    #345035
    Russell

    Hi Tom,

    ∞ the image not showing problem has been resolved

    ∞ the problem occurred when I used themes backupbuddy app to migrate from a localhost to my .com address.

    ∞ while waiting to here back from the elmentor folk, I found their article on ‘replace url’ feature.

    ∞ I tried it and it worked

    Thanks again for your help

    #345121
    Tom
    Lead Developer
    Lead Developer
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