[Resolved] GenerateBlocks not showing tool options

[Encarni]

Hi everyone,

I’m using GenerateBlocks and I love it!

But there is an issue in the block builder: some of the tool icons are missing and it’s hard to use the features.

For example, in the Buttons block I can neither see the plus icon (“+”) to add more buttons, nor the three dots to use the link options:

https://snipboard.io/aKJ7tT.jpg

I’m still able to click on these spots to use the features, but sometimes it’s really difficult to hit correctly since I can’t see the icons.

Could you help me to pinpoint and solve the problem?

Thank you!

[David]

Hi there,

can you try temporarily disabling other plugins to see if there is a conflict.

[Encarni]

Hi David,
I only have 3 active plugins besides GenerateBlocks: GP Premium, Lightweight Social Icons and WP Show Posts.
I have disabled all of them one by one, but the issue remains.
Thanks for your help.

[Leo]

That’s super strange. Haven’t seen this issue before and not able to replicate it.

Any hook element or custom functions added?

[Encarni]

Hi Leo,

No, I haven’t added any additional function.

These are the steps I followed:

1) Install GeneratePress Premium
2) Install Abstract theme from Site Library
3) Customize pages and posts only using blocks editor

I’ve just uninstalled and reinstalled the plugin in case it was malfunctioning, but nothing has changed.

The only different thing from a standard WP installation is that I’m working in a hosting test platform like this: https://www.cdmon.com/en/hosting/test-platform

Let me know if you need access to dashboard or anything else.

Thanks!

[David]

Can you right click and inspect the editor and see if there are any Red errors in the Console ?

[Encarni]

Hi David,

There are only two yellow errors:

https://paste.pics/9c0b51c5a257891e625c8fa80cddb5ad

[David]

Could you provide temporary admin access ?
You can send details via the Account Issue form, please include the Topic URL:

https://generatepress.com/contact/

[Encarni]

Already sent, thank you!

[Tom]

Hi there,

Are you able to update to the latest version of WordPress? Looks like you’re still running WP 5.3.

[Encarni]

Hi Tom,

I’ve just updated it.

Thanks!

[Tom]

Looks like it fixed the issue 🙂

[Encarni]

Oooh! Thank you for your amazing support! 😀

Have a nice evening!

[Tom]

Thanks! You too 🙂

[Istvan]

Hi everyone
I have similar issu.
If I make a new button I can’ see the ‘+’ buttom above it.
I have another type sidebar: For example I can’t see the Spacing, Background gradient, Icon, Documantation menus.
I have only 3 plugins:
GP premium: 2.0.3
Generateblocks: 1.3.5
Yoast SEO: 17.2.1

My WordPress is 5.8.1.

I’m beginner and I like to ask your help.

[Author]

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