[Support request] Generate Press default 404 page missing

[Jodie]

Hi guys

It’s such a strange thing but on one of my sites the default 404 page doesn’t show up but on the others it does.
What am I missing on the site not showing the default 404 page please?

I’ve attached a screenshot for the site showing the default 404 page.

Cheers Jodie

[Fernando]

Hi Jodie,

Do you have custom PHP codes on this site? Can you try disabling them temporarily if so?

Let us know how it goes.

[Jodie]

Hi Fernando

I don’t feel confident at all to do as you recommend.
I’ve sent you a screenshot of the custom Php that you guys have helped me with over the years.
Does anything stand out to you?

As always I really do appreciate your help.

Cheers Jodie

[Fernando]

I see. Are you using a Child theme?

Can you provide admin login credentials so we can take a closer look?

Please use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

[Jodie]

Yes I am using the Generate Press child theme.
Of course I will do that for you now.

Thanks so much Fernando.

[Fernando]

Thanks.

Not sure what exactly is causing this. It may be your server, plugin, or something else.

As a first course of debugging, can you try #1 here?: https://docs.generatepress.com/article/debugging-tips/

It would be good to do this on a staging site. Otherwise, when testing on the live site, it’s ideal to take a backup of your site.

Let us know how it goes.

[Jodie]

OK Fernando.

I’ll follow the steps outlined in the link you sent and test on a staging site.

I’ll test on a staging site as you recommend.

[Fernando]

Doing just step #1 from the link would be fine.

Let us know how it goes.

[Author]

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