[Support request] From Astra to GeneratePress

Home Forums Support [Support request] From Astra to GeneratePress

Home Forums Support From Astra to GeneratePress

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #1589467
    Hugo

    Hi there,

    Do you have any link on how to set up the very theme?

    I have done all correctly and import the website (I have deactivated it all from Astra), but the homepage is not even close to being right. Images and the boxes didn’t come correctly (no images at all).

    What can I do to fix this? Am I missing something?

    #1589544
    Hugo

    Any idea guys?

    #1589592
    David
    Staff
    Customer Support

    Hi there,

    it looks like your site failed to import 100% correctly. I would suggest you reset the site and re-import. Before doing so make sure you DO NOT have any plugin or server caches enabled or any other optimizer such as Redis. As its a clean install its is best to remove any other plugins that are no longer required.

    As a note: We aim to answer all Support topics within 12 hours, our average is under 5 hours and at certain times it is far quicker. We appreciate your patience on this matter.

Viewing 3 posts - 1 through 3 (of 3 total)
  • You must be logged in to reply to this topic.