[Support request] Freeze Customize

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • #1467129
    Lennart

    Hi

    After updating to the last version everything is super slow.
    Customize is impossible. It freezes

    I have 512M ram allocated to the website.

    Never had this issue before with just 128M

    Hope you can help me asap 🙂

    #1467452
    David
    Staff
    Customer Support

    Hi there,

    do you have any plugin or server side caches ? If so can you try clearing them.

    If still an issue can you supply a link to the site?

    #1468364
    Lennart

    Yes I use Wp-Rocket.me
    Never been an issue before – I tried clearing cache.
    I tried to disable the cache.

    Nothing helps.

    The site is https://erotik.dk

    #1468512
    Lennart

    I found the solution/error

    I’m using Google Tag Manager and all scripts are being fired within the Customization, which means that every klik/change etc. fires a new series of tags

    After disabling that, it works again

    So now I need to find a solution for that so it wont fire while customizing.

    #1468768
    David
    Staff
    Customer Support

    How are you adding the GTM scripts ?

    #1468858
    Lennart

    Well pretty standard I would think.
    The only one I can think of is a script that run an Ajax call on every hit. Maybe that can cause it.

    I just dont know how to disable it while in admin view

    #1468988
    David
    Staff
    Customer Support

    What i mean was – which method are you using to add the GTM codes?
    Are you using a Plugin, a function or GP Hooks ?

    #1469058
    Lennart

    I use insert headers footers plugin

    #1469129
    David
    Staff
    Customer Support

    Hmmm.. not sure about that plugin.
    You can use the Hook Element:

    https://docs.generatepress.com/article/hooks-element-overview/

    There are 3 Hooks that are used for adding scripts:

    1. WP_Head – adds code into the <head></head>
    2. WP_body_open – adds code immediately after the opening <body> tag.
    3. WP_Footer – adds code in the site footer.

    With hooks we can add Conditional code if needed – give that a try and if the code is still firing in the backend let us know and we’ll provide that code.

Viewing 9 posts - 1 through 9 (of 9 total)
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