[Support request] Forms not showing on sidebar and footer

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Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
    Posts
  • #1725666
    Danijela Kalezic

    Hi. In customize I can see my forms in sidebar and footer widgets but when I save changes and go out there is nothing to show. I use GP premium.
    Thank you,
    Danijela

    #1725680
    Elvin
    Staff
    Customer Support

    Hi there,

    I’m not exactly sure what we’re supposed to see.

    Any chance you can provide us more details? Screen recordings or screenshots will be a lot of help in figuring this out.

    How are you adding the forms? It is from a Hook Element or Block element?

    Let us know.

    A wise man once said:
    "Have you cleared your cache?"

    #1725689
    Danijela Kalezic

    Hi Elvin!
    They are GetResponse subscription forms. Here are screenshots.
    ” alt=”with form” />without formform code

    #1725691
    Danijela Kalezic

    with form

    #1725910
    David
    Staff
    Customer Support

    Hi there,

    i am seeing this CSS on your site:

    .site-info {
        display: none;
    }

    which is removing the footer bar where your widget is located.
    If you can remove that CSS we can take a look at why the script is not loading.

    #1725913
    Danijela Kalezic

    David, I remove it but it is the same…

    #1725914
    Danijela Kalezic

    It started to happen after I changed theme from GP to HeadBlog. Then I returned to GP and that problem appears..

    #1726087
    David
    Staff
    Customer Support

    Can you try using a HTML Widget instead of a Text Widget.

    #1726616
    Danijela Kalezic

    It works! Thank you David!

    #1726632
    Danijela Kalezic
    #1726634
    Danijela Kalezic

    Sorry something done wrong with images

    photo2

    photo 1

    #1726677
    Ying
    Staff
    Customer Support

    Could you provide credentials in the private info field so we can have a closer look?

    #1727094
    Danijela Kalezic

    What you mean exactly?
    Maybe the problem is on cache plugin?

    #1727099
    Elvin
    Staff
    Customer Support

    What you mean exactly?
    Maybe the problem is on cache plugin?

    Ying’s asking if you could provide us temporary backend/admin access to check for potential causes of the issue.

    You can provide the site details on the private information text field so it’s kept safe. (only us Custom Support team members can see what’s in the private information. 🙂 )

    A wise man once said:
    "Have you cleared your cache?"

    #1727101
    Danijela Kalezic

    I did it! I just delete cache plugin called Lite Speed!
    Thank you guys!

Viewing 15 posts - 1 through 15 (of 16 total)
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