[Support request] Forms not showing on sidebar and footer

[Danijela Kalezic]

Hi. In customize I can see my forms in sidebar and footer widgets but when I save changes and go out there is nothing to show. I use GP premium.
Thank you,
Danijela

[Elvin]

Hi there,

I’m not exactly sure what we’re supposed to see.

Any chance you can provide us more details? Screen recordings or screenshots will be a lot of help in figuring this out.

How are you adding the forms? It is from a Hook Element or Block element?

Let us know.

[Danijela Kalezic]

Hi Elvin!
They are GetResponse subscription forms. Here are screenshots.
” alt=”with form” />

[Danijela Kalezic]

[David]

Hi there,

i am seeing this CSS on your site:

.site-info {
    display: none;
}

which is removing the footer bar where your widget is located.
If you can remove that CSS we can take a look at why the script is not loading.

[Danijela Kalezic]

David, I remove it but it is the same…

[Danijela Kalezic]

It started to happen after I changed theme from GP to HeadBlog. Then I returned to GP and that problem appears..

[David]

Can you try using a HTML Widget instead of a Text Widget.

[Danijela Kalezic]

It works! Thank you David!

[Danijela Kalezic]

Yes, and nothing. As you can see on first picture before saving there is on sidebar

but after changings dissapear

https://scontent.ftgd1-1.fna.fbcdn.net/v/t1.15752-9/170277398_547247432909836_5006652183872224381_n.jpg?_nc_cat=107&ccb=1-3&_nc_sid=ae9488&_nc_ohc=9CojB33AP9kAX8NwNz5&_nc_ht=scontent.ftgd1-1.fna&oh=dad2e0f14ffe5af6d75da15875c7f6dd&oe=60944A09

[Danijela Kalezic]

Sorry something done wrong with images

[Ying]

Could you provide credentials in the private info field so we can have a closer look?

[Danijela Kalezic]

What you mean exactly?
Maybe the problem is on cache plugin?

[Elvin]

What you mean exactly?
Maybe the problem is on cache plugin?

Ying’s asking if you could provide us temporary backend/admin access to check for potential causes of the issue.

You can provide the site details on the private information text field so it’s kept safe. (only us Custom Support team members can see what’s in the private information. 🙂 )

[Danijela Kalezic]

I did it! I just delete cache plugin called Lite Speed!
Thank you guys!

[Author]

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