[Resolved] Footer isn’t publishing

[Rebecca]

I’ve followed the instructions for publishing a footer but can’t see the new footer on the site after publishing it.

Location: Entire Site
Exclude: No option selected
Users: No option selected

Status and visibility: public

Element type: site footer

[Ying]

Hi Rebecca,

The settings are correct.
Is the footer shown in the customizer?

If so, can you try disabling all cache plugins including server-level cache features.

If not, can you provide an admin login so we can take a look at the backend?

[Rebecca]

Hi Ying,

It is showing in the customizer. I disabled the cache feature in my hosting, but that broke the login page. I put an admin login in the private section for you. Thanks.

[Ying]

It is showing in the customizer

If this is the case, the issue is caused by cache.

Hum I can not log in as there’s something wrong with the object cache.

Can you try reaching out to your host?

[Rebecca]

Are you able to log in with this link?

[Ying]

Yes, I logged in and it seems the footer element is working now 🙂

[Rebecca]

I clicked “purge SG cache” in my WordPress and that seems to have worked! The earlier problem was when I disabled caching. Thanks for your help.

[Ying]

You are welcome 🙂

[Author]

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