[Support request] Footer Copyright (Changes will not be saved)

Home Forums Support Footer Copyright (Changes will not be saved)

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • #1209406
    Benedikt

    Hello everybody, thank you very much for the great theme. I am very happy and am currently still experimenting a lot with the theme, which loads really fast. My question: Unfortunately I cannot change the copyright notice in the theme (via the customizer). Although it is displayed in the preview-mode, it always resets to the default. In the GP plugin “Copyright” is activated. Thanks for your help. Benedikt

    #1209431
    David
    Staff
    Customer Support

    Hi there,

    just to be sure we’re seeing the same thing – this is what i see:

    If thats the same can you make sure the Customizer changes are not Saved as Draft.

    #1209490
    Benedikt

    Hej,

    For example: This is not saved after “Publish”, but reset as you above.

    Best regards,
    Benedikt

    #1209815
    Leo
    Staff
    Customer Support

    Can you disable Autopimize and WP Super Cache first?

    #1210070
    Benedikt

    I did that too – unfortunately it had no effect on the success.

    #1210089
    Leo
    Staff
    Customer Support

    Can you send me the dashboard access so I can take a look?

    Please disable all plugins except GP Premium.

    You can send the dashboard access using Account Issue here:
    https://generatepress.com/contact/

    Please include the following information:
    – The URL of this topic.
    – Login URL.
    – Username and password.

Viewing 6 posts - 1 through 6 (of 6 total)
  • You must be logged in to reply to this topic.