[Support request] Featured images in blogs not updating properly

[Taras]

Hi!

I have been trying to update featured images for many of my blog articles, and the updated images are not showing up. Although when I click on the specific blog post, I can see the updated image there (but the preview still has the old image). To try to resolve this I have already done the following: 1. Cleared my browser cache 2. Cleared my server cache. Still nothing seems to be working. Please advise.

P.s. I am also not able to see certain images such as drop-down arrows on my menu as well as the shopping cart image. Not sure if these two issues are connected or separate. Please help. Thank you!

[Fernando]

Hi Taras,

For reference and so we can take a closer look, can you provide admin login credentials?

Please use the Private Information field for this: https://docs.generatepress.com/article/using-the-premium-support-forum/#private-information

[Taras]

Hi Fernando,

Thank for your quick response. Sure, I’ve included the details in the appropriate field. Please let me know if you have issues logging in.

[Fernando]

Thank you! Can you identify specific Blog Posts where this issue is evident? I tried checking some and couldn’t see the same issue described.

[Taras]

Yes Fernando, here is a list:

– The 3 Easiest Chopin Waltzes (piano)
– RCM Piano Exam Requirements (all grades)
– RCM Violin Exam Requirements (all grades)
– RCM Piano Etudes – Full List of Pieces

Again, once I click on these blog articles to read them, the correct images do show up at the top. But on dacapomusic.ca/blog I still only see the old images. I have no idea what is going on.

[Fernando]

I see. For reference, and to check if we’re seeing the same thing, can you share a screen shot of the issue from your end?

Uploading Screenshots: https://docs.generatepress.com/article/using-the-premium-support-forum/#uploading-screenshots

[Taras]

Here you go: https://postimg.cc/YLqZ59g3

[Fernando]

This is what I’m seeing from those two on my end: https://share.getcloudapp.com/rRuQRLXG

https://share.getcloudapp.com/o0uX0QBe

Are these the correct images? If so, it must be a browser cache or local cache issue. Try re-clearing your browser’s cache or try using a different browser.

[Taras]

Hi Fernando. Yes, these are the correct images. But I don’t know why I’m not seeing the same. I just viewed my blog in Microsoft Edge (my normal browser is chrome) and the result is the same. Also on my phone, with Safari browser, the result is also the same. So strange!

[Fernando]

I see. There’s other types of caching as well which could cause this issue. For instance, there could also be Modem or Internet service provider cache. Can you try connecting to a different network to test?

Or, if you have a friend who hasn’t visited your site, and has a different internet provider from yours, perhaps he or she can test it out?

More or less, it’s a caching issue because I’m seeing the correct images from my end.

[Author]

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