[Support request] featured image option missing?

[SLIM]

Hi there,
I recently ran into a weird problem. On my blog posts I can’t seem to add a featured image. That option has just “dissappared”. As I haven’t posted in over 9 months I can’t tell you when it happened.

I’m using the GUTENBERG editor to write up posts fyi.

[Fernando]

Hi Slim K,

To confirm, are you referring to this?: https://share.getcloudapp.com/QwuL2Ykz

This shouldn’t be a theme related issue. There is no code in our products that should make the Featured image field disappear. Can you try #1 here: https://docs.generatepress.com/article/debugging-tips/

If you have custom PHP snippets, can you also try temporarily disabling them as well.

It would be good to take a backup before performing this.

Kindly let us know how it goes. 🙂

[SLIM]

I don’t actually have any snippes. But i noticed now it comes up LATE. Like literally 30 seconds after the EDIT page loads lol. I can’t even figure out how to troubleshoot the issue :/

[Fernando]

I see. The featured image section however is a core WordPress feature. It is part of WordPress core, not handled by GP.

It may be late load due to some factors like a slow server or a bloated website.

This article might help: https://themeisle.com/blog/wordpress-admin-slow/

Hope this clarifies. 🙂

[Sam]

Hi there,
I am getting exactly the same issue. Featured image option has disappeared, and occasionally it will suddenly appear again.

However, I just checked on a different theme site I have (ie not Generatepress), and it’s gone there too, so maybe there’s a bug with the latest WordPress version..?

Cheers,
Sam

[David]

Hi there,

seen several different reports for this, the latest feedback we had from one user was this:

https://generatepress.com/forums/topic/featured-image-option-missing/page/2/#post-2206445

Seems SEO plugins like to eat up a lot of resources and disabling them fixed the issue for that user.

[SLIM]

Yes confirming.
I don’t use SEO PRESS but i do use RankMath.

WHEN RankMath is disabled and it works instantly.

[David]

Well there seems to be a pattern – might be worth reaching out to RankMath to see what they can do.
Thanks for reporting back.

[Author]

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