[Support request] featured image option missing?

Home Forums Support [Support request] featured image option missing?

Home Forums Support featured image option missing?

  • This topic has 7 replies, 4 voices, and was last updated 3 months ago by David.
Viewing 8 posts - 1 through 8 (of 8 total)
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  • #2178089
    Slim K

    Hi there,
    I recently ran into a weird problem. On my blog posts I can’t seem to add a featured image. That option has just “dissappared”. As I haven’t posted in over 9 months I can’t tell you when it happened.

    I’m using the GUTENBERG editor to write up posts fyi.

    #2178133
    Fernando
    Customer Support

    Hi Slim K,

    To confirm, are you referring to this?: https://share.getcloudapp.com/QwuL2Ykz

    This shouldn’t be a theme related issue. There is no code in our products that should make the Featured image field disappear. Can you try #1 here: https://docs.generatepress.com/article/debugging-tips/

    If you have custom PHP snippets, can you also try temporarily disabling them as well.

    It would be good to take a backup before performing this.

    Kindly let us know how it goes. 🙂

    #2185855
    Slim K

    I don’t actually have any snippes. But i noticed now it comes up LATE. Like literally 30 seconds after the EDIT page loads lol. I can’t even figure out how to troubleshoot the issue :/

    #2185878
    Fernando
    Customer Support

    I see. The featured image section however is a core WordPress feature. It is part of WordPress core, not handled by GP.

    It may be late load due to some factors like a slow server or a bloated website.

    This article might help: https://themeisle.com/blog/wordpress-admin-slow/

    Hope this clarifies. 🙂

    #2210123
    Sam

    Hi there,
    I am getting exactly the same issue. Featured image option has disappeared, and occasionally it will suddenly appear again.

    However, I just checked on a different theme site I have (ie not Generatepress), and it’s gone there too, so maybe there’s a bug with the latest WordPress version..?

    Cheers,
    Sam

    #2210136
    David
    Staff
    Customer Support

    Hi there,

    seen several different reports for this, the latest feedback we had from one user was this:

    https://generatepress.com/forums/topic/featured-image-option-missing/page/2/#post-2206445

    Seems SEO plugins like to eat up a lot of resources and disabling them fixed the issue for that user.

    #2210473
    Slim K

    Yes confirming.
    I don’t use SEO PRESS but i do use RankMath.

    WHEN RankMath is disabled and it works instantly.

    #2210475
    David
    Staff
    Customer Support

    Well there seems to be a pattern – might be worth reaching out to RankMath to see what they can do.
    Thanks for reporting back.

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