[Resolved] Featured Image appears greyed out in Admin Section

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  • #1427027
    Alan

    I just regenerated thumbnails (using Regenerate Thumbnails plugin) and now on at least a couple of Custom Posts (but not all), the featured image is greyed out in the Classic Editor admin section. I have tried to update and remove the image a number of times to no avail. You can see an example here https://savacaystage.wpengine.com/wp-admin/post.php?post=56669&action=edit. Any suggestions on how to resolve would be appreciated.

    #1427044
    Leo
    Staff
    Customer Support

    Hi there,

    Any chance you can disable all plugins except GP Premium to eliminate conflicts from other plugins first?

    Let me know 🙂

    #1427803
    Alan

    I did that and the featured image is still greyed out…

    #1427997
    David
    Staff
    Customer Support

    Hi there,

    is this a Custom Post type ? If so have you included support for thumbnails and the Rest API ( if using Block Editor ) in its setup?

    #1428012
    Alan

    David:

    This is a CPT and it was set up many years ago. I only use the Classic Editor. The only thing that has changed recently (last couple of days) is that I updated to the latest version of WP and regenerated thumbnails with the intent of adding image sizes according to theme’s documentation. I added the below code via a snippet. Not sure if this is related…

    add_action( 'init', function() {
        add_image_size( 'my-archive-featured-image', 300, 200, true ); // 300 width, 200 height, crop
    
        add_image_size( 'my-single-featured-image', 720, 48 );
    } );
    #1428024
    Leo
    Staff
    Customer Support

    Can you try removing the code and test?

    If that doesn’t work, what if you use a twenty series default theme?

    I don’t think GP can cause this issue.

    #1432732
    Alan

    I solved the problem by reverting to a backup copy of the site prior to regenerating thumbnails.

    #1433023
    Leo
    Staff
    Customer Support
Viewing 8 posts - 1 through 8 (of 8 total)
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