[Support request] FB Pixel Installed with Elements but 2 Pixels Are Showing

Home Forums Support FB Pixel Installed with Elements but 2 Pixels Are Showing

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #1228765
    Jimmy

    Hello on my website, I have two pixels on the site and not sure why that is the case. I’m using the new Elements and only see the 1 pixel I want (298668037513133)

    I go back to my Facebook Business Manager and only see that same one but this older one is nowhere to be found (neither on WordPress via the Elements system/don’t see the old Legacy hook system either or FB as I get an error when I try to troubleshoot is through the Chrome Pixel Helper when redirecting to FB).

    If you could check out my page source (says the 2nd pixel -2015199145383303- I’m looking for isn’t on the site). How is this possible and how do I get it removed?

    #1229189
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    I searched your HTML for 2015199145383303 and it seems to be coming from your FB Messenger chat box.

    If you remove that chat box, does the ID go away?

Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.