[Support request] FB Pixel Installed with Elements but 2 Pixels Are Showing

[Jimmy]

Hello on my website, I have two pixels on the site and not sure why that is the case. I’m using the new Elements and only see the 1 pixel I want (298668037513133)

I go back to my Facebook Business Manager and only see that same one but this older one is nowhere to be found (neither on WordPress via the Elements system/don’t see the old Legacy hook system either or FB as I get an error when I try to troubleshoot is through the Chrome Pixel Helper when redirecting to FB).

If you could check out my page source (says the 2nd pixel -2015199145383303- I’m looking for isn’t on the site). How is this possible and how do I get it removed?

[Tom]

Hi there,

I searched your HTML for 2015199145383303 and it seems to be coming from your FB Messenger chat box.

If you remove that chat box, does the ID go away?

[Author]

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