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Favicon not showing on mobile

9 replies · Started by Agnes on December 23, 2021

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Hello,

I've had this issue since switching over to GeneratePress...my favicon isn't showing on mobile, but is showing on desktop. I've done the usual cache clearing, re-uploaded a new image, resized...none of that has worked. Any other tips?

-Agnes

Hi Leo! I was able to deactivate plugins one by one the last couple days. That didn't seem to do it! Added home page to the private info field.

Can you disable all plugins except GP Premium to test for us to take a look?

If this is a live site with traffic then please start a staging site so we can do some debugging tests.

Thanks.

OK, I'll need to figure out how to set up a staging site. The site is definitely live!

Your hosting support should be able to help with a staging site - most hosting offer this service for free.

Hi Leo,

Staging site is ready! I've deactivated all but GP Premium on the staging site, and don't see any change on mobile to the Favicon. Checked on incognito mode, too. I can add a user to troubleshoot on the staging site if that helps. Let me know what email to use for login info.

Hi Agnes,

I do see the favicon on my iPhone for both your staging site and live site, please see the screenshot below:
https://www.screencast.com/t/tQ6WEMZNau

Let me know if I miss anthing.

Ugh. Bizarre. I don't see anything on my phone, or my husband's iPhone. It used to show as a little icon in the lefthand corner, as well, before I switched to Generate Press. That's gone now, too, and it's a blank box.

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