[Support request] Fatal Error, site completely down

[Laurence Friedmann]

Hey guys,

Please assist urgently. The site has somehow corrupted and I can not even login to the dashboard. I just get the below error:

Warning: require_once(/home/sureinv7/public_html/wp-content/plugins/gp-premium/colors/generate-colors.php): failed to open stream: No such file or directory in /home/sureinv7/public_html/wp-content/plugins/gp-premium/gp-premium.php on line 66

Fatal error: require_once(): Failed opening required ‘/home/sureinv7/public_html/wp-content/plugins/gp-premium/colors/generate-colors.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/sureinv7/public_html/wp-content/plugins/gp-premium/gp-premium.php on line 66

I tried renaming the GP Premium plugin folder, which was suggested in another support thread, but then the following error comes up:

Warning: require_once(/home/sureinv7/public_html/wp-includes/widgets/class-wp-widget-archives.php): failed to open stream: No such file or directory in /home/sureinv7/public_html/wp-includes/default-widgets.php on line 20

Fatal error: require_once(): Failed opening required ‘/home/sureinv7/public_html/wp-includes/widgets/class-wp-widget-archives.php’ (include_path=’.:/usr/lib/php:/usr/local/lib/php’) in /home/sureinv7/public_html/wp-includes/default-widgets.php on line 20

Any help would be very much appreciated!

Many thanks!!

[Tom]

It looks like some important files have been removed from your server somehow.

For GP, you would need to re-install the plugin so all of the files exist.

For the second error, it’s saying that some core WP files are missing. You can download a fresh copy of WordPress and upload it to your server. Just be sure not to upload the fresh wp-content folder.

If you’re not sure where to start there, try calling your hosting support – they might be able to assist.

[Laurence Friedmann]

Thanks Tom,

I’ll try restoring a backup first and hopefully that sorts it out.

[Tom]

Good idea!

[Author]

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