Falla de Plantilla

Hi there,

Sorry not sure if I fully understand.

Are you trying to import a site library template but it's not working?

Let me know :)

De la biblioteca de GeneratePrees quiero utillizar la plantilla Decor, la cual ya me había permitido usar pero quise probar otra la cual no era lo que necesito entonces al regresar a la plantilla de Decor no me deja usarla ni siquiera la aplica a mi sitio.

That's strange. Haven't heard of this issue before.

Can you try disabling all plugins except GP Premium to test?

If that doesn't work, can you show me a screenshot of what you are seeing?
https://docs.generatepress.com/article/using-the-premium-support-forum/#uploading-screenshots

Thanks :)

Leo -

Same here. The Library isn't connecting to the database.

The Site Library screen is in a permanent loading state - but nothing happens.

I've tried it with all Plugins deactivated but it makes no difference.

Antar

Hi Antar,

When you're on that page, can you try right-clicking > Inspect the page? To check the "Console" ​for any errors.

Here's a demo of what I mean - https://share.getcloudapp.com/P8u9xwgP

Normally, when that occurs, an error code is listed on the console. (ex: 404 )

Let us know.

Elvin -

There are a couple of resources throwing errors:

http://site/wp-json/wp/v2/ (404)
http://site/wp-json/generatepress-site-library/v1/get_sites?_locale=user (404)
http://site/wp-admin/themes.php?page=generatepress-library (Uncaught/Invalid Json)

Hope this helps.

Antar

That is saying that the WordPress REST API is returning a 404 error.

What setting do you have set for your permalinks in "Settings > Permalinks"? Can you try re-saving it?

Tom -

Bingo. That's it.

Glad that helped! :)

Hi Tom and Antar,

We were having the same loading forever issue, and Tom's suggestion to resave the Permalink settings fixed it, too.

A suggestion to add this fix to this page (https://docs.generatepress.com/article/site-library-unavailable/) since it saved us the trouble of having to install the Query Monitor plugin, deactivating all the plugins, etc.

Thanks to you both for an easy fix!

Updated. Thanks! :)