[Resolved] export / import settings failing

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Home Forums Support export / import settings failing

Viewing 13 posts - 1 through 13 (of 13 total)
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  • #223174
    elguavas

    hi tom, this is gp premium 1.2.89, wordpress 4.6 on a site i am developing on bitnami lampstack (installed in my user account) on linux.

    i’ve exported settings form a heavily customised site, the .json file contains the expected settings, when i try to import the settings on this development site i get “Import successful” but in customizer all settings are still default settings…

    i searched these forums and apart from some mention of possible permission problems without any details, i can’t find anything that would help me progress here.

    any suggestion?

    thanks,
    stephen.

    #223197
    Tom
    Lead Developer
    Lead Developer

    Hmm, have you changed the name of your exported file? Or is the same as when you exported it?

    #223198
    elguavas

    i exported it to a directory on this pc’s local file system, and imported it from that same file.

    #223199
    elguavas

    or do you mean did i customise the name of the exported file or accept the default name?

    #223200
    Tom
    Lead Developer
    Lead Developer

    Yea, it needs to be the exact same name it was when you clicked the export button.

    #223201
    elguavas

    ah, so you’re saying this: when i click export i get a “save file” dialog with a filename already entered by the export plugin, i _have_ to save to the name the pluging gave to the file, i _cannot_ change that filename in the save file dialog to make it more descriptive??

    i added a few words to the filename, but i did not alter it before then attempting the import.

    #223205
    Tom
    Lead Developer
    Lead Developer

    That’s correct.

    If that’s still not working, you can try something like this, which doesn’t include GP Hooks: https://en-ca.wordpress.org/plugins/customizer-export-import/

    #223208
    elguavas

    ok thanks, that was unclear from the exporter interface, i didn’t imagine it could matter if i gave a more descriptive filename. πŸ˜‰

    i will try the export (and import) again later and see how it goes. i’ll report back here how it went.

    thanks for your prompt replies.

    #223210
    Tom
    Lead Developer
    Lead Developer

    I should definitely add a little notice about that.

    No problem πŸ™‚

    #223211
    elguavas

    i think the confusion would have been avoided if there was a message saying “don’t customise the filename” next to the export buttons, and also if the import did not report it was successful when it wasn’t. πŸ˜‰

    #223219
    Tom
    Lead Developer
    Lead Developer

    I agree πŸ™‚

    On the to do list.

    #223228
    elguavas

    ok, exported to default filenames, imported as expected.

    that’s a relief, extensive customisations i’d hate to have to redo by hand. πŸ˜‰

    #223314
    Tom
    Lead Developer
    Lead Developer

    Glad it worked πŸ™‚

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