[Resolved] export / import settings failing

[elguavas]

hi tom, this is gp premium 1.2.89, wordpress 4.6 on a site i am developing on bitnami lampstack (installed in my user account) on linux.

i’ve exported settings form a heavily customised site, the .json file contains the expected settings, when i try to import the settings on this development site i get “Import successful” but in customizer all settings are still default settings…

i searched these forums and apart from some mention of possible permission problems without any details, i can’t find anything that would help me progress here.

any suggestion?

thanks,
stephen.

[Tom]

Hmm, have you changed the name of your exported file? Or is the same as when you exported it?

[elguavas]

i exported it to a directory on this pc’s local file system, and imported it from that same file.

[elguavas]

or do you mean did i customise the name of the exported file or accept the default name?

[Tom]

Yea, it needs to be the exact same name it was when you clicked the export button.

[elguavas]

ah, so you’re saying this: when i click export i get a “save file” dialog with a filename already entered by the export plugin, i _have_ to save to the name the pluging gave to the file, i _cannot_ change that filename in the save file dialog to make it more descriptive??

i added a few words to the filename, but i did not alter it before then attempting the import.

[Tom]

That’s correct.

If that’s still not working, you can try something like this, which doesn’t include GP Hooks: https://en-ca.wordpress.org/plugins/customizer-export-import/

[elguavas]

ok thanks, that was unclear from the exporter interface, i didn’t imagine it could matter if i gave a more descriptive filename. 😉

i will try the export (and import) again later and see how it goes. i’ll report back here how it went.

thanks for your prompt replies.

[Tom]

I should definitely add a little notice about that.

No problem 🙂

[elguavas]

i think the confusion would have been avoided if there was a message saying “don’t customise the filename” next to the export buttons, and also if the import did not report it was successful when it wasn’t. 😉

[Tom]

I agree 🙂

On the to do list.

[elguavas]

ok, exported to default filenames, imported as expected.

that’s a relief, extensive customisations i’d hate to have to redo by hand. 😉

[Tom]

Glad it worked 🙂

[Author]

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