[Support request] Excerpt dont work

Home Forums Support [Support request] Excerpt dont work

Home Forums Support Excerpt dont work

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #518912
    Juan Carlos

    Hi!

    I’m using the customizer to try to limit the length of blog post excerpts in blog page, but the entire post is showing in all blog posts.

    #519095
    Leo
    Staff
    Customer Support

    Hi there,

    How do I get to the blog page?

    Don’t see a navigation on the site you linked.

    Let me know.

    #519451
    Juan Carlos

    Hi Leo!

    the url of the web that I sent you with /blog.

    Thanks!

    #519614
    Leo
    Staff
    Customer Support

    Looks like you are using the more tag: https://docs.generatepress.com/article/using-the-more-tag/

    WordPress strips all HTML in excerpt unless you are using the more tag.

    #523531
    Juan Carlos

    Hi.

    We never use the more tag…

    #523763
    Leo
    Staff
    Customer Support

    It’s either that or a plugin conflict.

    #1 here should tell us: https://docs.generatepress.com/article/debugging-tips/

    #555802
    Juan Carlos

    I try deactivating all plugins and I have the same problem…

    What can I do?

    #555923
    Leo
    Staff
    Customer Support

    That’s really weird. We haven’t had this problem reported before.

    If you are sure all the above has been checked, can you send me admin access through Account Issue?
    https://generatepress.com/contact/

    Please reference the topic URL.

    #555959
    Juan Carlos

    I just sent you the data.

    Thanks!

    #556185
    Tom
    Lead Developer
    Lead Developer

    This is happening because you’ve set the Post Format of the posts to something other than “Standard”. Other post formats will show the entire post as they need to include HTML, which the excerpt strips.

    If you switch the formats to standard, it should begin to work.

Viewing 10 posts - 1 through 10 (of 10 total)
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