[Resolved] error when updating

Home Forums Support error when updating

Viewing 14 posts - 1 through 14 (of 14 total)
  • Author
    Posts
  • #1434802
    Colin

    Im using the generate blocks plugin and when i try to update the page i get the following error:

    Updating failed. The response is not a valid JSON response.

    I was using the new alpha theme and thought this was the problem, so i used the stable 2.42 version and still get the same error.

    My hosting is namecheap easy wp

    Regards

    Colin

    #1434803
    Colin

    This is also happening on normal posts aswell.

    #1435064
    David
    Staff
    Customer Support

    Hi there,

    couple of things to try:

    1. Check for Plugin conflicts by temporarily disabling all other plugins apart from GP Premium. If that resolves the issue, re-enable each plugin one at a time to see which is conflicting.

    2. Regenerate your site permalinks by going to Dashboard > Settings > Permalinks and hit Save a couple of times.

    #1436093
    Colin

    Hi David

    I have done as you say and still getting the error message. No plugins seem to be conflicting and i have done the permalinks suggestion.

    Namecheap hosting have their own in built caching – is this likely to be the cause?

    If so, what will be the reason for this to be happening so i can contact them

    Kind regards

    Colin

    #1436242
    David
    Staff
    Customer Support

    Under Permalink settings which setting is selected ?

    #1437513
    Colin

    Postname

    Regards

    Colin

    #1437846
    David
    Staff
    Customer Support

    Test it on Plain – if it still doesn’t work then we can dismiss Permalinks as the issue.

    Couple of other things:

    1. SSL certificate is incorrectly set – you can check by Right Click > Inspect the page when the error appears and you may see an Mixed Content error/warning in the Console.

    2. Go to Tools > Site Health and see if there are any issues reported.

    #1442009
    Colin

    They where ok with no errors.

    My hosting support has fixed the error message, but I still get the curl timeout message when I save for the plugin updates option.

    I am going to ask my host what the problem was and will let you know what they say

    Kind regards

    Colin

    #1442101
    David
    Staff
    Customer Support

    Awesome – glad to hear they resolved the error.
    Let us know how they get on with the cURL timeout.

    #1446643
    Colin

    Hi David

    The json response error was to do with the CDN apparantly.

    AS for the curl timeout error, which I’m still getting. I got the following message from them yesterday,

    “Greetings,

    Thank you for your patience.

    According to our check, the requests to the GeneratePress are blocked.

    Please contact their support service to check whether the following IP address is blocked on their end: [ IP in Private Info ]

    We are looking forward to hearing from you. ”

    Any advice please

    Regards

    Colin

    #1446825
    David
    Staff
    Customer Support

    Pesky CDNs 🙂

    I’ll get Tom to check if the IP is blocked – rarely it is the case.
    Your host may want to run a trace route to make sure its not tripping up elsewhere.

    #1447449
    Tom
    Lead Developer
    Lead Developer

    Hi there,

    That IP was banned for xmlrpc attacks. It’s unbanned now, but may be automatically banned again if the attacks continue.

    Let me know 🙂

    #1448093
    Colin

    Hi Tom

    Yes it seems to be working now and the updates option has worked with my activation code.

    I will let Namecheap now why you said the IP was banned. Maybe them knowing why will help them to avoid it happening in the future.

    Thank you Tom & David for sorting this out.

    Best regards

    Colin

    #1449044
    Tom
    Lead Developer
    Lead Developer
Viewing 14 posts - 1 through 14 (of 14 total)
  • You must be logged in to reply to this topic.