- This topic has 15 replies, 5 voices, and was last updated 1 year, 4 months ago by Ying.
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September 7, 2020 at 11:57 pm #1434802Colin
Im using the generate blocks plugin and when i try to update the page i get the following error:
Updating failed. The response is not a valid JSON response.
I was using the new alpha theme and thought this was the problem, so i used the stable 2.42 version and still get the same error.
My hosting is namecheap easy wp
Regards
Colin
September 7, 2020 at 11:58 pm #1434803ColinThis is also happening on normal posts aswell.
September 8, 2020 at 4:40 am #1435064DavidStaffCustomer SupportHi there,
couple of things to try:
1. Check for Plugin conflicts by temporarily disabling all other plugins apart from GP Premium. If that resolves the issue, re-enable each plugin one at a time to see which is conflicting.
2. Regenerate your site permalinks by going to Dashboard > Settings > Permalinks and hit Save a couple of times.
September 8, 2020 at 10:44 pm #1436093ColinHi David
I have done as you say and still getting the error message. No plugins seem to be conflicting and i have done the permalinks suggestion.
Namecheap hosting have their own in built caching – is this likely to be the cause?
If so, what will be the reason for this to be happening so i can contact them
Kind regards
Colin
September 9, 2020 at 2:08 am #1436242DavidStaffCustomer SupportUnder Permalink settings which setting is selected ?
September 9, 2020 at 10:37 pm #1437513ColinPostname
Regards
Colin
September 10, 2020 at 4:55 am #1437846DavidStaffCustomer SupportTest it on Plain – if it still doesn’t work then we can dismiss Permalinks as the issue.
Couple of other things:
1. SSL certificate is incorrectly set – you can check by Right Click > Inspect the page when the error appears and you may see an Mixed Content error/warning in the Console.
2. Go to Tools > Site Health and see if there are any issues reported.
September 13, 2020 at 10:52 pm #1442009ColinThey where ok with no errors.
My hosting support has fixed the error message, but I still get the curl timeout message when I save for the plugin updates option.
I am going to ask my host what the problem was and will let you know what they say
Kind regards
Colin
September 14, 2020 at 12:33 am #1442101DavidStaffCustomer SupportAwesome – glad to hear they resolved the error.
Let us know how they get on with the cURL timeout.September 16, 2020 at 10:46 pm #1446643ColinHi David
The json response error was to do with the CDN apparantly.
AS for the curl timeout error, which I’m still getting. I got the following message from them yesterday,
“Greetings,
Thank you for your patience.
According to our check, the requests to the GeneratePress are blocked.
Please contact their support service to check whether the following IP address is blocked on their end: [ IP in Private Info ]
We are looking forward to hearing from you. ”
Any advice please
Regards
Colin
September 17, 2020 at 2:39 am #1446825DavidStaffCustomer SupportPesky CDNs π
I’ll get Tom to check if the IP is blocked – rarely it is the case.
Your host may want to run a trace route to make sure its not tripping up elsewhere.September 17, 2020 at 9:37 am #1447449TomLead DeveloperLead DeveloperHi there,
That IP was banned for xmlrpc attacks. It’s unbanned now, but may be automatically banned again if the attacks continue.
Let me know π
September 17, 2020 at 10:52 pm #1448093ColinHi Tom
Yes it seems to be working now and the updates option has worked with my activation code.
I will let Namecheap now why you said the IP was banned. Maybe them knowing why will help them to avoid it happening in the future.
Thank you Tom & David for sorting this out.
Best regards
Colin
September 18, 2020 at 10:45 am #1449044TomLead DeveloperLead DeveloperGlad we could help π
December 2, 2022 at 7:29 pm #2447451JohnHi guys, please, I have similar error on my websites when updating pages –
“updating failed. the response is not a valid json response.”
(both websites are on the same server). -
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