error when updating

This is also happening on normal posts aswell.

Hi there,

couple of things to try:

1. Check for Plugin conflicts by temporarily disabling all other plugins apart from GP Premium. If that resolves the issue, re-enable each plugin one at a time to see which is conflicting.

2. Regenerate your site permalinks by going to Dashboard > Settings > Permalinks and hit Save a couple of times.

Hi David

I have done as you say and still getting the error message. No plugins seem to be conflicting and i have done the permalinks suggestion.

Namecheap hosting have their own in built caching - is this likely to be the cause?

If so, what will be the reason for this to be happening so i can contact them

Kind regards

Colin

Under Permalink settings which setting is selected ?

Postname

Regards

Colin

Test it on Plain - if it still doesn't work then we can dismiss Permalinks as the issue.

Couple of other things:

1. SSL certificate is incorrectly set - you can check by Right Click > Inspect the page when the error appears and you may see an Mixed Content error/warning in the Console.

2. Go to Tools > Site Health and see if there are any issues reported.

They where ok with no errors.

My hosting support has fixed the error message, but I still get the curl timeout message when I save for the plugin updates option.

I am going to ask my host what the problem was and will let you know what they say

Kind regards

Colin

Awesome - glad to hear they resolved the error.
Let us know how they get on with the cURL timeout.

Hi David

The json response error was to do with the CDN apparantly.

AS for the curl timeout error, which I'm still getting. I got the following message from them yesterday,

"Greetings,

Thank you for your patience.

According to our check, the requests to the GeneratePress are blocked.

Please contact their support service to check whether the following IP address is blocked on their end: [ IP in Private Info ]

We are looking forward to hearing from you. "

Any advice please

Regards

Colin

Pesky CDNs :)

I'll get Tom to check if the IP is blocked - rarely it is the case.
Your host may want to run a trace route to make sure its not tripping up elsewhere.

Hi there,

That IP was banned for xmlrpc attacks. It's unbanned now, but may be automatically banned again if the attacks continue.

Let me know :)

Hi Tom

Yes it seems to be working now and the updates option has worked with my activation code.

I will let Namecheap now why you said the IP was banned. Maybe them knowing why will help them to avoid it happening in the future.

Thank you Tom & David for sorting this out.

Best regards

Colin

Glad we could help :)

Hi guys, please, I have similar error on my websites when updating pages -
"updating failed. the response is not a valid json response."
(both websites are on the same server).