[Support request] Error when updating theme

Home Forums Support [Support request] Error when updating theme

Home Forums Support Error when updating theme

Viewing 3 posts - 1 through 3 (of 3 total)
  • Author
    Posts
  • #1641117
    Matias

    Hello, I’m getting an error while trying to update my theme from verion 2.4.2 to the latest version.
    The error message is the following:
    “Update failed: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions.”
    Any clue of what is happening with this update?

    Thanks,

    Matias

    #1681218
    Matias

    Hi, I still have this problem with one of my sites.
    Can anyone help me with this issue?

    Thanks,

    Matias

    #1681255
    Elvin
    Staff
    Customer Support

    Hi there,

    This issue is usually caused by incorrect file permissions settings on your server.

    I suggest contacting your webhost support to assist you in fixing this issue if you’re not comfortable fiddling with its file permission settings.

    A wise man once said:
    "Have you cleared your cache?"

Viewing 3 posts - 1 through 3 (of 3 total)
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