[Support request] Error updating

[Christoffer]

I get this error trying to update:

Oppdateringen feilet: Kunne ikke kopiere fil. gp-premium/backgrounds/functions/js/generate-upload-control.js

English:

Update failed: Could not copy file. gp premium / backgrounds / functions / js / generate-upload-control.js

Some help please? =)

[Leo]

Hi there,

Can you try manual update? https://generatepress.com/knowledgebase/updating-add-ons/#manual-update

[Tom]

Yea, this looks like a server configuration issue.

Your file permissions are most likely messed up – you might want to contact your hosting and ask them to look into it.

For now, manually updating will definitely do it 🙂

[Christoffer]

I am hosting the file the website myself 🙂 What can I do?
Windows ISS 8.5
Folder is not on C drive but has administrator rights.

[Christoffer]

2012 server

[Tom]

Ah that makes sense, these permission errors happen all the time with WordPress and Windows servers.

Unfortunately I don’t know enough about Windows servers to have a solid answer, but if you Google “wordpress could not copy file windows server” you’ll see it’s a pretty common thing, and you might find a solution that you can implement.

Let me know 🙂

[Ramesh Srinivasan]

In addition, this post might be helpful.

WordPress › Support » The Correct Permissions for WordPress on IIS

Haven’t tried WordPress on IIS / Server 2012, but NTFS Permission issues can be investigated using ProcMon usually.

[Tom]

Thanks, Ramesh!

[Author]

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