[Resolved] Error: Unable to communicate back with site

Home Forums Support [Resolved] Error: Unable to communicate back with site

Home Forums Support Error: Unable to communicate back with site

Viewing 15 posts - 16 through 30 (of 32 total)
  • Author
    Posts
  • #1371234
    Maria

    Yes, same error.

    #1371236
    Leo
    Staff
    Customer Support

    Ok now activate a twenty series theme and do the same thing.

    Does the same issue happen?

    #1371240
    Maria

    Got the same error.

    #1371243
    Leo
    Staff
    Customer Support

    So that test shows it’s not a theme issue.

    Please follow up with Site Ground support again and show them this setup and try to get a better answer from them.

    #1371244
    Maria

    Will do. Thanks so much for your help.

    #1371246
    Leo
    Staff
    Customer Support

    No problem πŸ™‚

    Let me know how it goes.

    #1371483
    Maria

    Hey Leo,

    See the screenshot for his response. I tested it and no error. I’m tempted to migrate the current site to the new test site to see if it works but I don’t want to mess anything up. What do you think?

    #1371484
    Maria

    Sorry, forgot to attach screenshot.

    Screen Shot 2020-07-21 at 4.35.06 PM.png

    #1371515
    Leo
    Staff
    Customer Support

    Hmm have you tried disabling all plugins to test?

    #1371532
    Maria

    I had previously disabled all plugins and tested again with them disabled as you just suggested and still got the error. It’s really strange. I’ve got the site the way I like it, but unable to make any changes directly to functions.php through the WP dashboard. I don’t think I’ll need to make any more changes, but it would be nice to know everything works fine before I remove the protected URL password protect and push the site to live.

    #1371612
    Leo
    Staff
    Customer Support

    Unfortunately in that case I’m out of ideas here.

    #1371613
    Leo
    Staff
    Customer Support

    Unfortunately in that case I’m out of ideas here.

    #1371965
    Maria

    I appreciate the help.

    #1372326
    Leo
    Staff
    Customer Support

    No problem πŸ™‚

    #1372327
    Leo
    Staff
    Customer Support

    No problem πŸ™‚

Viewing 15 posts - 16 through 30 (of 32 total)
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