[Support request] Error Receiving updates

[Anoop]

Hi,

Even after doing necessary steps mentioned in the below doc, error is not going and i m not receiving premium updates

https://docs.generatepress.com/article/403-forbidden-when-activating-license-key

I m using cloudways server and they told me this…

I would recommend you to contact the support of the generate press and ask them to whitelist your server’s IP. If they recommend anything to be done from our side then feel free to ask us anytime.

Please help

Regards
Anoop Nasa

[Ying]

Hi there,

Can you let us know which steps you’ve already taken?
And is there any specific error you received?

[Anoop]

Attached is the communication(https://imgur.com/a/7i9MPm7) with my cloudways server executive.

He has done all the steps you mention in doc>>>https://docs.generatepress.com/article/403-forbidden-when-activating-license-key/

but the error is not going and i m still getting 403 Forbidden error

Please help

[Ying]

I see that the server support added the secondary API, how about cURL? I assume it’s enabled.

Can you provide a WP admin login to your site so we can take a look at the backend?

[Anoop]

URL:
finedgeservices.com/wp-admin
Username:
contact@anoopnasa.com
Password:
9wbREzdMFR

[Ying]

I logged in but didn’t see the Secondary API code.

So I installed the Code Snippet plugin and added the Secondary API code, tried to activate the license key and it worked immediately.
https://www.screencast.com/t/6EGyUImN

I think your server support didn’t actually install that code for you.

[Author]

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